Want to demonstrate your knowledge and skills in developing and integrating solutions, identifying barriers to adoption and actions to remove them, implementing adoption frameworks, and interpreting customer use of data?
You should go for the Cisco Customer Success Manager Specialist certification and pass the Cisco 820-605 CSM exam. It will elevate and develop your career.
What should I do to get Cisco Customer Success Manager Specialist certification efficiently?
The 820-605 dumps are required, and the latest updated 820-605 CSM dumps are the right choice for you.
Updated 820-605 CSM dumps for Cisco Customer Success Manager Expert certification!
We’ve updated the Cisco 820-605 dumps online with 124 real exam questions and answers. At Pass4itSure.com, you can get Cisco Customer Success Manager Specialist Certification 820-605 dumps questions and answers in pdf and software to help you pass the exam.
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QUESTION 1: What is a key driver that is creating the need for customer success?
A. financial resources
B. subscription economy
C. advanced specializations
D. portfolio management
Correct Answer: B
QUESTION 2: What is a type of expansion opportunity?
A. additional user groups
B. positive customer sentiment
C. strong stakeholder communication
D. using latest release versions
Correct Answer: A
QUESTION 3: Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally.
Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which adoption barrier will the customer encounter?
A. technical barrier
B. cultural barrier
C. product barrier
D. cost barrier
Correct Answer: A
QUESTION 4: Which list of components of a Customer Success Quarterly Success Review is common?
A. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter
B. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
C. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
D. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter
Correct Answer: C
QUESTION 5: What is a barrier to adopting software tools?
A. limited resources
B. recurring cost
C. commercial decision
D. organization size
Correct Answer: A
QUESTION 6: Which two activities support Customer Success planning? (Choose two.)
A. service ticket tracking
B. adoption barrier identification
C. quality control
D. service delivery program management
E. KPI tracking
Correct Answer: BD
QUESTION 7: Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?
A. Provide break-fix support for technical problems experienced or observed by the customer.
B. Provide training content to address current and existing barriers.
C. Provide a detailed cost structure for the management team.
D. Provide direct and in-depth technical expertise upon customer request.
Correct Answer: D
QUESTION 8: Which sources should be used to uncover customer barriers?
A. data, health score, intuition
B. conversation, data, health score
C. intuition, observation, data
D. observation, conversation, data
Correct Answer: D
QUESTION 9: A customer\\’s call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution.
The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?
A. Evaluate the availability of resources to work on the problem.
B. Engage a specialist to identity a technical solution or workaround.
C. Conduct an assessment of the business impact of the problem.
D. Establish a timeline of when a solution must be in place.
Correct Answer: A
QUESTION 10: Which type of analytics has telemetry that shows the customer\\’s use of the software and defines what has happened to date?
A. descriptive
B. diagnostic
C. prescriptive
D. predictive
QUESTION 9: A customer\\’s call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution.
The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?
A. Evaluate the availability of resources to work on the problem.
B. Engage a specialist to identity a technical solution or workaround.
C. Conduct an assessment of the business impact of the problem.
D. Establish a timeline of when a solution must be in place.
Correct Answer: A
QUESTION 10: Which type of analytics has telemetry that shows the customer\\’s use of the software and defines what has happened to date?
A. descriptive
B. diagnostic
C. prescriptive
D. predictive
Correct Answer: B
QUESTION 11: What is the main objective of customer success?
A. customer\\’s return on investment
B. known and unknown features of our product and solutions
C. customer\\’s reduction of risk
D. outcomes customers are trying to achieve
Correct Answer: D
QUESTION 12: What is the purpose of capturing moments of success with a customer?
A. expanding the purchased solution
B. recognizing the value of the engagement
C. renewing the contract and subscription
D. validating deployment of the solution
Correct Answer: B
QUESTION 13: Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choose two)
A. Deployment
B. Adoption
C. Awareness
D. Evaluation
E. Experience
Correct Answer: BC
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