Category: Acpt

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QUESTION 52
While troubleshooting a printing issue you notice that the print queues have jobs that are stuck and cannot be deleted. What built in feature would allow you to clear all print queues and start over?
A. Queue Utility
B. Options & Supplies
C. Reset Printing System
D. Print Sharing Preferences

Correct Answer: C QUESTION 53
What built-in Mac OS X utility can be used to determine if a Mac’s wireless chipset supports Wake on Demand?
A. Network Utility
B. System Profiler
C. Airport Admin Utility
D. Network System Preferences

Correct Answer: B QUESTION 54
Which built-in application can be used for troubleshooting connectivity with a digital SLR camera?
A. iMovie
B. Console
C. Photo Booth
D. Image Capture

Correct Answer: D QUESTION 55
Similar to the iPhone support for Exchange email, you can configure only one Exchange account in Snow Leopard Mail.
A. True

B. False Correct Answer: B QUESTION 56
Manually configuring Mail to use Exchange email is very similar to configuring a(n) ________ account.
A. POP
B. IMAP
C. NNPP
D. LDAP

Correct Answer: B
QUESTION 57
To configure iCal in Snow Leopard to connect to a Microsoft Exchange server with auto-discovery, the user needsa valid ________ and ________.

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QUESTION 65
A power adapter originally supplied with a MacBook Pro can charge a MacBook’s main battery while it is powered on.
A. True
B. False

Correct Answer: A QUESTION 66
Which of the following can permanently damage an LCD display?
A. Rubbing the display.
B. Using a screen saver.
C. Not using a screen saver.
D. Turning brightness up too high.
Correct Answer: A QUESTION 67
Examine the exhibit. What is the correct name for this type of pixel anomaly?

A. Dark dot defect
B. Stuck sub-pixel
C. Bright dot defect
D. Vertical TAB fault

Correct Answer: D
QUESTION 68
Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?
A. Both types of displays use an inverter board.
B. Both types of displays are diagnosed identically.
C. Both types of displays are powered by a low DC voltage source.
D. Both types of displays have components that are individually replaceable.

Correct Answer: B
QUESTION 69
The best piece of information you can obtain to properly determine the correct AppleCare name for any Mac is ___.
A. The EMC number
B. The serial number
C. The MAC address
D. The model number

Correct Answer: B
QUESTION 70
A customer brings a Power Mac G5 to your service center for repair. After finding the serial number, which THREE of the following sources will display the proper AppleCare name for that Power Mac G5? SELECT THREE
A. GSX
B. Console
C. Service Source
D. System Profiler
E. About This Mac
F. Apple Name Tool
G. Apple Support Page
Correct Answer: ACG
QUESTION 71
Where is the best place for a customer to look for information about locating her Mac’s

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QUESTION 52
While troubleshooting a printing issue you notice that the print queues have jobs that are stuck and cannot be deleted. What built in feature would allow you to clear all print queues and start over?
A. Queue Utility
B. Options & Supplies
C. Reset Printing System
D. Print Sharing Preferences

Correct Answer: C QUESTION 53
What built-in Mac OS X utility can be used to determine if a Mac’s wireless chipset supports Wake on Demand?
A. Network Utility
B. System Profiler
C. Airport Admin Utility
D. Network System Preferences

Correct Answer: B QUESTION 54
Which built-in application can be used for troubleshooting connectivity with a digital SLR camera?
A. iMovie
B. Console
C. Photo Booth
D. Image Capture

Correct Answer: D QUESTION 55
Similar to the iPhone support for Exchange email, you can configure only one Exchange account in Snow Leopard Mail.
A. True

B. False Correct Answer: B QUESTION 56
Manually configuring Mail to use Exchange email is very similar to configuring a(n) ________ account.
A. POP
B. IMAP
C. NNPP
D. LDAP

Correct Answer: B
QUESTION 57
To configure iCal in Snow Leopard to connect to a Microsoft Exchange server with auto-discovery, the user needs a valid ________ and ________.
A. calendar url / password
B. server path / port setting
C. email address / password
D. admin username / password

Correct Answer: C
QUESTION 58
If a user would like Address Book to sync with a valid Google or Yahoo account, what information will the user need? SELECT ALL THAT APPLY
A. password
B. email address
C. server port settings
D. LDAP server address
E. CalDav server address

Correct Answer: AB
QUESTION 59
Which of the following is an available option in the Three Finger section of the Trackpad Preference pane in Snow Leopard?

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Question: 47
How can you check the battery level on an Apple Bluetooth Keyboard or Apple Bluetooth Mighty Mouse?
A. Wait until the device stops responding.
B. Observe LEDs on the devices themselves.
C. Open the Bluetooth tab in Energy Saver preferences.
D. Open the Bluetooth tab in Keyboard & Mouse preferences. Correct Answer: D
QUESTION 48 Question: 48
Which THREE of the following are features of Leopard’s new Parental Controls Time Limits? SELECT THREE
A. Bedtime
B. Application time limit
C. Weekday time limit
D. Weekend time limit
E. Holiday limit exception Correct Answer: ACD
QUESTION 49 Question: 49
If you need to reinstall just a single bundled Leopard application such as Mail, you can do this by _____.
A. Performing an Archive and Install using the Leopard installation disc
B. Performing a custom Leopard installation selecting just that application
C. Running the Optional Installs package from the root level of the Leopard installation disc
D. Copying the application from the Leopard installation disc to the /Applications folder on the Mac Correct Answer: C
QUESTION 50 Question: 50
You can only view Leopard’s installation log during installation. After installation completes, the log is deleted.
A. True

B. False Correct Answer: B
QUESTION 51 Question: 51
Before installing Leopard onto a Macintosh Computer you should ensure _____ and _____. SELECT TWO
A. The system has at least 1GB of RAM
B. The system has at least 512 MB of RAM
C. The graphics card has at least 32MB of RAM
D. The hard drive has at least 4GB of available space
E. The hard drive has at least 9GB of available space Correct Answer: BE
QUESTION 52 Question: 52
A customer’s

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QUESTION 52
Which THREE of the following are valid CRT safety rules? SELECT THREE
A. Touch the computer’s metal chassis.
B. Wear a grounded ESD wrist strap.
C. Connect the AC power cord.
D. Remove any metal jewelry.
E. Wear safety goggles.
F. Don’t work alone.

Correct Answer: DEF QUESTION 53
When discharging a CRT, what part do you touch with the tip of the discharge tool?
A. anode aperture
B. high voltage cable
C. Flyback transformer
D. yoke connector/cable
Correct Answer: A QUESTION 54
What precautions should be taken if a discharged CRT must remain exposed for any length of time?
A. You should reset the Power Manager Unit on the logic board.
B. You should perform a full set of video adjustments on the CRT.
C. You should remove the CRT from the computer or display assembly.
D. You should establish an ongoing connection between the CRT anode and ground.
Correct Answer: D QUESTION 55
Why do you need to take precautions when disposing of CRT displays? SELECT TWO
A. CRT displays contain toxic gases.
B. CRT displays present a fire hazard.
C. CRT displays can implode if mishandled.
D. CRT displays present a radiation hazard.
E. CRT displays contain hazardous materials.
Correct Answer: CE QUESTION 56
Which of the following is a valid precaution you should take while working inside an iMac (24 inch Late 2006) system that is plugged into AC power but has not yet been powered on?
A. Do not turn the unit upside-down.
B. Avoid putting your fingers near the fans.
C. Make sure you are NOT wearing a grounded ESD wrist strap.

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QUESTION 11 Question: 11
You can reinstall bundled printer drivers from the Leopard installation disc.
A. True

B. False Correct Answer: A
QUESTION 12 Question: 12
Leopard File Sharing allows files to be shared in folders other than the user’s Public folder.
A. True

B. False Correct Answer: A
QUESTION 13 Question: 13
Which conditions must be met for you to be able to connect to a remote “Back to My Mac” enabled computer? (SELECT ALL THAT APPLY)
A. You have a .Mac account.
B. The remote computer must be awake.
C. Your computer has “Back to My Mac” enabled.
D. Remote computer has “Back to My Mac” enabled.
E. Your Time Machine Backup Disk must be connected. Correct Answer: ABCD
QUESTION 14 Question: 14
Which ONE of the following volume formats is required for use on a Time Machine backup drive?
A. Mac OS Standard
B. Mac OS Extended
C. FAT-32
D. NTFS
E. UFS

Correct Answer: B QUESTION 15
Question: 15
Which application provides the most detail about system processes in Mac OS X v10.5?
A. System Profiler
B. Activity Monitor
C. Process Manager
D. CPU Monitor Expanded Window

Correct Answer: B
QUESTION 16 Question: 16
Which of the following scenarios is most appropriate to use Repair Permissions in Disk Utility?
A. Cannot open one Numbers document. Other Numbers documents open without issue.
B. Cannot install any application into /Applications.
C. Cannot completely erase and install Leopard.

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QUESTION 11
Which section of any Apple service manual is the BEST place to look for instructions for replacing an internal component?
A. Views
B. Basics
C. Take Apart
D. Troubleshooting
Correct Answer: C QUESTION 12
You require additional information about a specific problem with a customer’s Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
A. Downloads
B. Discussions
C. User’s manual
D. Knowledge Base
Correct Answer: D QUESTION 13
A customer asks about RAM speed requirements to upgrade his Mac. What Apple resource should you refer this customer to?
A. Downloads
B. Discussions
C. Specifications
D. Service manual

Correct Answer: C QUESTION 14
Where is the BEST place to look for information regarding special take-apart tools for an Apple product?
A. Discussions
B. Service News
C. User’s manual
D. Service manual

Correct Answer: D QUESTION 15
You are running Apple Hardware Test on a customer’s Mac. The test fails with an error code. Which one of the following resources is the Apple-recommended choice for locating the meaning of this code?
A. Apple Hardware Test Help
B. Service Source
C. Service manual
D. User’s manual

Correct Answer: B QUESTION 16
Which of the following scenarios would be most appropriate to use Apple Hardware Test?
A. You want to test a Mac’s Ethernet port after its logic board hasbeen replaced.

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