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QUESTION 70
Which application provides the most detail about system process in Mac OS X v10.3?
A. Process Viewer
B. System Profiler
C. Activity Monitor
D. CPU Monitor Expanded Window
Correct Answer: C QUESTION 71
Network administrators can create and distribute specific VPN configurations, which users can add to their system by _______________
A. copying and pasting the internet Connect application preferences at User Name>Library>Preferences>com.interconnect.plist
B. choosing import Configurations from the File menu of the internet Connect application
C. choosing Save and Open Configurations from the File menu of the internet Connect application
D. clicking the import button in the internal Modem window of the internet Connect application
Correct Answer: B QUESTION 72
Mac OS X v10.3 administrator user named bob? Can view the details of a kernel panic in _____________
A. /Library/Logs/kp/log
B. /Library/Logs/panic/log
C. /Users/BOB/Library/Logs/kp.log
D. /Users/bob/Library/Logs/panic.log
Correct Answer: B QUESTION 73
You have defined managed preferences for the Guest Computers account in Workgroup Manager. Those preferences apply to________________
A. computers named on the Guest Computers list, only
B. any computer from which a user connects to the server with Guest access
C. any computer that is not a member of a named computer list on the server
D. computers that are members of computer lists that have Guest access to the server
Correct Answer: C QUESTION 74
You are creating an SMB share point on a server with Mac OS X Server v10.3.
Users on client computers will create files and folders on the share point. Which statements are true of newly created files and folders?
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QUESTION 46
Which three options can you enable on a site by site basis in server Admin?___________(Choose all that apply)
A. WebDAV
B. CGI execution
C. Performance cache
D. QuickTime streaming
E. Chellenge-response authentication
F. Allow document MIME type change
Correct Answer: ABC
QUESTION 47
You are currently in the same directory as a file called file 1? To view this file’s contents from the command line you can type_____________. Choose all that apply.
A. Cat file 1
B. Cat file\1
C. Cat file \1
D. Cat file\ 1
E. Cat file 1\
Correct Answer: ABCDE
QUESTION 48
Web Mail____________-(choose all that apply)
A. is a POP client
B. is an IMAP client
C. is based on SquirrelMail
D. does not have its own SMTP server
E. is configured in the Mail services settings in Server Admin
F. is used to administer the mail service in Mac OS X Server v10.3
Correct Answer: BCD
QUESTION 49
How do you boot a Mac OS X v10.3 computer in single-user mode?
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QUESTION 56
An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?
A. Hold the shift key at start up to Safe Boot.
B. Start the iMac to OS X Recovery and reinstall OS X Mountain Lion.
C. Hold command S to enter Single User mode, then move login items with the command line.
D. Start the iMac to OS X Recovery, then open the terminal and use it to delete all login items.
Correct Answer: A QUESTION 57
How would an OS X Mountain Lion user change the order of the network services, so that Wi-Fi is the first choice?
A. Select Wi-Fi as primary service in the Security & Privacy > Firewall settings.
B. Set Wi-Fi as the priority network service in the Airport Utility preferences.
C. Select Wi-Fi as the default network interface in the info tab of the Network Utility.
D. Select “Set Service Order” in the Network preference pane’s Action menu, then drag Wi-Fl to the top of the list.
Correct Answer: D QUESTION 58
What feature of Os x Mountain Lion allows a customer to reset their forgotten login password without having to have a second admin user?
A. Safe Boot.
B. EFI reset mode.
C. Verbose mode.
D. Reset a password using an Apple ID.
Correct Answer: D QUESTION 59
Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?
A. He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.
B. He can only create a new iCloud account on IOS devices, so he must create the account on an iPhone, iPad, or iPod touch.
C. He can create a new iCloud account during initial setup using the Create a Free Apple ID button.
D. He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.
Correct Answer: C QUESTION 60
A customer with an administrator account finds that she cannot access the Downloads folder in her home
directory. The Finder displays the message:
“The folder “Downloads” can’t be opened because you don’t have permission to see its contents.” How can
the customer quickly and easily correct these permissions issues with her Downloadsfolder?
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QUESTION 54
In which of the following scenarios would it be useful to run Repair Disk Permissions in Disk Utility to resolve the issue?
A. Computer fails to turn on.
B. Cannot complete a OS X Lion install.
C. Cannot install any application into /Applications.
D. Cannot open one Numbers document. Other Numbers documents open without issue.
Correct Answer: C
QUESTION 55
Valerie upgraded her MacBook Pro to OS X Lion and completed a Time Machine backup just before her vacation. She accidentally deleted an important file that she was updating during the trip. How can she use Time Machine to recover the file?
A. Boot to the Recovery HD and choose Restore files from a Time Machine Backup.
B. Hold the option key then click the Finder Go menu and choose Local Snapshots.
C. The file can only be restored when she returns home and has access to the backup drive.
D. Restore the file from a local snapshot by entering Time Machine, finding the file, and clicking Restore.
Correct Answer: D QUESTION 56
Which is a valid troubleshooting step to resolve a customer’s complaint that his Time Machine backup takes a long time to complete?
A. Quit unused applications.
B. Purchase a larger backup drive.
C. Reselect the drive as your backup drive.
D. Use Wi-Fi instead of ethernet when possible.
Correct Answer: A QUESTION 57
When looking at a Time Machine timeline, what indicates that a backup is a local snapshot rather than on a TimeCapsule or backup drive?
A. The backup timestamp is the only indication.
B. The backups will be in a section labeled ocal Snapshots.?The backups will be in a section labeled ?ocal Snapshots.
C. The local snapshot backup is badged with a home folder icon.
D. Local snapshots will appear on the timeline along with regular backups, distinguished by different colors.
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QUESTION 52
While troubleshooting a printing issue you notice that the print queues have jobs that are stuck and cannot be deleted. What built in feature would allow you to clear all print queues and start over?
A. Queue Utility
B. Options & Supplies
C. Reset Printing System
D. Print Sharing Preferences
Correct Answer: C QUESTION 53
What built-in Mac OS X utility can be used to determine if a Mac’s wireless chipset supports Wake on Demand?
A. Network Utility
B. System Profiler
C. Airport Admin Utility
D. Network System Preferences
Correct Answer: B QUESTION 54
Which built-in application can be used for troubleshooting connectivity with a digital SLR camera?
A. iMovie
B. Console
C. Photo Booth
D. Image Capture
Correct Answer: D QUESTION 55
Similar to the iPhone support for Exchange email, you can configure only one Exchange account in Snow Leopard Mail.
A. True
B. False Correct Answer: B QUESTION 56
Manually configuring Mail to use Exchange email is very similar to configuring a(n) ________ account.
A. POP
B. IMAP
C. NNPP
D. LDAP
Correct Answer: B
QUESTION 57
To configure iCal in Snow Leopard to connect to a Microsoft Exchange server with auto-discovery, the user needsa valid ________ and ________.
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QUESTION 65
A power adapter originally supplied with a MacBook Pro can charge a MacBook’s main battery while it is powered on.
A. True
B. False
Correct Answer: A QUESTION 66
Which of the following can permanently damage an LCD display?
A. Rubbing the display.
B. Using a screen saver.
C. Not using a screen saver.
D. Turning brightness up too high.
Correct Answer: A QUESTION 67
Examine the exhibit. What is the correct name for this type of pixel anomaly?
A. Dark dot defect
B. Stuck sub-pixel
C. Bright dot defect
D. Vertical TAB fault
Correct Answer: D
QUESTION 68
Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?
A. Both types of displays use an inverter board.
B. Both types of displays are diagnosed identically.
C. Both types of displays are powered by a low DC voltage source.
D. Both types of displays have components that are individually replaceable.
Correct Answer: B
QUESTION 69
The best piece of information you can obtain to properly determine the correct AppleCare name for any Mac is ___.
A. The EMC number
B. The serial number
C. The MAC address
D. The model number
Correct Answer: B
QUESTION 70
A customer brings a Power Mac G5 to your service center for repair. After finding the serial number, which THREE of the following sources will display the proper AppleCare name for that Power Mac G5? SELECT THREE
A. GSX
B. Console
C. Service Source
D. System Profiler
E. About This Mac
F. Apple Name Tool
G. Apple Support Page
Correct Answer: ACG
QUESTION 71
Where is the best place for a customer to look for information about locating her Mac’s
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QUESTION 1
How did you prepare for this exam? (Choose all that apply.)
A. none of the above
B. Apple leader-led technician training course
C. self-study AppleCare Technician Training purchased from Apple
D. on-the-job training / apprenticeship
E. self-taught
F. Apple Mac OS X Server Essentials leader-led course
G. other Apple materials or courses
H. non-Apple courses or books
I. Apple Mac OS X Help Desk Essentials leader-led course
Correct Answer: G
QUESTION 2
In Mac OS X v10.3, you CANNOT use the Finder’s onnect to Server?command to select ________.
A. your iDisk
B. AFP servers
C. WebDAV servers
D. SSH servers
Correct Answer: D
QUESTION 3
The NetBoot Filters feature in Mac OS X Server v10.3 lets you ________.
A. allow NetBoot access to select computers, based on their hardware address
B. deny NetBoot access to select computers, based on their IP address
C. allow NetBoot access to select computers, based on their IP address
D. look up the IP address of a computer, based on its host name
Correct Answer: A
QUESTION 4
Which command is included with the Mac OS X Developer Tools, but NOT with a default installation of Mac OS X v10.3?
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Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE
A. Metal work surface
B. CRT discharge tool
C. Grounded work mat
D. Wrist strap and cord
E. Wireless wrist strap
F. Static-shielding bags
Answer: C, D, F
Question: 2
You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags available for ESD-sensitive components. While you are working you should also remember to ________________ and _______________. SELECT TWO
A. ground yourself and the equipment you are working on
B. always place ESD-sensitive components on metal surfaces
C. discharge the display to protect the other ESD-sensitive components
D. handle any ESD-sensitive components by the connectors, rather than by the edges
E. ask other technicians to avoid touching you when you are working on ESD-sensitive components
Answer: A, E
Question: 3
You are removing the main battery from a MacBook Pro (17-inch, Early 2009). Which of the following is a best practice when handling this battery?
A. Handle the battery with one hand, pressing between the soft side and the hard side.
B. Re-cover any punctures or tears in the soft mylar covering with Kapton tape.
C. Handle the battery any way; it does not matter.
D. Hold the battery carefully by its edges only.
Answer: D
Which part or parts of a CRT display should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY
A. Yoke assembly
B. Anode aperture
C. High voltage cable
D. Front of CRT display
E. Flyback transformer
F. Outer plastic housing
Answer: A, B, C, E
Question: 5
Which of the following is a valid precaution you should take when you begin working inside a MacBook Pro (13-inch, Mid 2010)?
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QUESTION 45
Which of the following statements are true regarding print quotas in Mac OS X Server v10.4? (Choose Two)
A. Print quotas are configured for computer accounts in workgroup Manager.
B. Print quotas are configured for group accounts in Workgroup Manager.
C. Print quotas are configured for user accounts in Workgroup Manager.
D. Print quotas can be configured to deny print services on LPR printers.
E. Print quotas are enabled for a print queue in Server Admin.
Correct Answer: CE Section: (none) Explanation
Explanation/Reference: QUESTION 46
Which of the following managed preference is available for Computer List management, but not for Group or User management?
A. Internet preferences
B. Application preferences
C. Energy Saver preferences
D. Universal Access preferences
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 47
Which of the following provides permissions compatibility between Mac OS X client s and Windows NT clients?
A. Samba Windows Registry
B. Access Control Lists
C. POSIX permissions
D. NFS permissions
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 48
Which of the following statements are true regarding the print service in Mac OS X Server v10.4? (Choose Two)
A. The print service is accessible from Windows Print Center in Mac OS X.
B. The print service in Mac OS X Server v10.4 is consistent with the print services provided by a Windows server in that it enforces authentication on print queues shared over SMB.
C. The print service allows Windows users to access non-PostScript printers.
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QUESTION 21
Which Mac OS X v10.3 utility is helpful when troubleshooting a computer’s Ethernet connectivity?
A. Network Utility
B. Activity Monitor
C. Network Monitor
D. Internet Connect
Correct Answer: A
QUESTION 22
Open Directory is compatible with______________
A. LDS on a UNIX server
B. Samba running on Windows
C. Netinfo running on Windows 2000
D. Locally stored BSD configuration files
E. Active Directory service on a Microsoft Windows server
F. Open LDAP or other LDAP service on third-party servers
Correct Answer: ABCDEF
QUESTION 23
Which statements are true about WebDAV?(Choose all that apply.)
A. WebDAV enabled per website.
B. You must define a realm in order to use Web DAV.
C. You define the size of a WebDAV volume using Server Admin.
D. You can connect to a WebDAV server using a web browser only.
E. The WebDAV module must be turned on before WebDAV can take effect.
Correct Answer: ABE
QUESTION 24
You want to restrict managed user jim from using Safari in the local/Applications directory on a managed computer to which he has access. Which of these are valid ways to accomplish this goal?
A. Using the Get info window, lock Safari on jim’s computer
B. Using Workgroup Manager, disable jim’s ability to open applications on the local volume.
C. Using workgroup Manager, remove Safari from the list of jim’s allowed applications.
D. Using the Get info window for Safari, set the application’s privileges to None for user jim.
Correct Answer: BC
QUESTION 25
Which statement about FileValuit is TRUE?
A. Once a user enables FileVault it cannot be disabled
B. FileVault can only be enabled for non-administrator user account
C. There is no way to recover a FileVault protected account user data if the password is lost
D. When a user enables FileVault, that user home directory is transferred into an encrypted disk image.
