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QUESTION 11
Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test an iBook (G4)?
A. Mac Test Pro
B. Tech Tool Deluxe
C. Apple Hardware Test
D. Apple Service Diagnostic
Correct Answer: D
QUESTION 12
A customer reports that her PowerBook G4 (DVI) shuts down intermittently – sometime immediately after startup. Which of the following is the FIRST step you should take to correct the issue?
A. Reset PRAM.
B. Rest the PMU.
C. Disconnect all external peripherals.
D. Check battery connection to the logic board
Correct Answer: C
QUESTION 13
You are troubleshooting an PowerBook G4 system that has Mac OS X. The icon of a connected external FireWire drive is not appearing on the Finder Desktop. Which of the following would be MOST useful in troubleshooting this issue?
A. Terminal
B. Network Utility
C. Process Viewer
D. System Profiler
E. Apple Hardware Test
Correct Answer: D
QUESTION 14
Which of the following diagnostic utilities can be used by all customers to verify functionality of their own PowerBook and iBook?
A. Mac Test Pro
B. Apple Display Utility
C. Apple Hardware Test
D. Apple Service Diagnostic
Correct Answer: C
QUESTION 15
A customer states that he cannot access the Internet on his iBook G4 using a dialup modem connection.
Which of the following is most likely to be the problem?
A. Apple Talk isnot enabled on the iBook’s
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QUESTION 11
Mark’s MacBook Air displays a gray screen and will not complete startup. What should you try first to resolve this issue?
A. Single User
B. Verbose mode
C. TargetDiskMode
D. Reset PRAM/NVRAM
Correct Answer: D QUESTION 12
Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?
A. Select the iMessage check box in System Preferences > iCloud
B. Help the customer download Messages from the Mac App Store.
C. Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.
D. I Set Messages preferences for “You can be reached for messages at:” to the same email account as the iPad.
Correct Answer: D QUESTION 13
Examine the image above. What could cause a Mac to display this prohibitory sign at startup?
A. An incorrect build of OS X is installed on the hard disk or SSD.
B. The memory is missing or not detected.
C. Apple Hardware test is loading.
D. EFI failed to load.
Correct Answer: A QUESTION 14
Mauri is having trouble printing to a printer attached to his iMac via USB. He suspects his USB cable. Which built-in utility in OS X Mountain Lion could tell him if the printer is detected by his iMac?
A. Finder
B. Console
C. Directory Utility
D. System Information
Correct Answer: D QUESTION 15
After installing software updates, Scott’s Mac mini stops responding during startup and will not show the login screen. What built-in startup mode might resolve this issue?
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QUESTION 11
A customer would like to transfer a large file from their Mac Pro running Lion to a friend MacBook Pro running Snow Leopard, using target disk mode. The Mac Pro hard drive is encrypted using FileVault 2. Which technique is the best to quickly transfer the file?
A. Place the Mac Pro running Lion into target disk mode then transfer the file using the Snow Leopard Finder.
B. Place the MacBook Pro running Snow Leopard into target disk mode then transfer the file using the Lion Finder.
C. Turn off encryption on the Mac Pro running Lion, when de-encryption is finished place it into target disk mode and transfer the file using the Snow Leopard Finder.
D. Use live partitioning in the Disk Utility to create a non-encrypted volume on the Mac Pro. Copy the file to that volume, then place the Mac Pro into target disk mode and transfer the file using the Snow Leopard Finder.
Correct Answer: B
QUESTION 12
You are troubleshooting an application which bounces in the dock for a few seconds, then stops without launching or displaying an error message. What built-in utility is best for displaying application and system messages that are not shown to a user?
A. Logger
B. Console
C. Terminal
D. System Information
Correct Answer: B
QUESTION 13
Examine the image above.
If a Mac displays this flashing folder at startup, it ________.
A. is in Internet Recovery mode
B. is looking for a Netboot Server
C. is unable to find a startup disk that contains boot files
D. indicates that the unit has failed to pass the power on self test
Correct Answer: C QUESTION 14
After running software updates, Scott’s Mac mini is hanging during startup at a blue screen. What built-in startup mode might resolve this issue?
A. Verbose
B. Safe Boot
C. Single User
D. Target Disk Mode
Correct Answer: B QUESTION 15
Examine the image above.
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Exam A QUESTION 1
Which statement is true about Open Directory locales in OS X Lion Server?
A. Locales integrate the Open Directory domain with Active Directory forest names.
B. Locales organize Open Directory servers according to the subnet that they service.
C. Administrators can define locales to allow users to interact with services in the language of their choice.
D. Locales affect which folders, if any, appear in the Network view on a Mac client computer.
Correct Answer: B QUESTION 2
Review the screenshot, and then answer the question below.
Using AFP, you copy a file from your Mac into the shared folder shown above. Members of the staff group report that they are unable to edit the file. Assuming no ACLs have been configured, what is the MOST LIKELY reason for this issue.?
Exhibit:
A. Everyone permissions apply to the staff group because the staff group’s GID has been changed.
B. The file is locked.
C. The group permission for the file is set to read-only.
D. Members of the staff group do not have write access to /tmp/_caches on the server.
Correct Answer: C
QUESTION 3
How do you create a configuration profile for a group managed on an OS X Lion Server computer located at server17.pretendco.com?
A. In Workgroup Manager, connect to server17.pretendco.com, select the group, and click Add Configuration.
B. In Server Tools, open Profile Manager, connect to server17.pretendco.com, select the group in the Library, and edit the profile.
C. In Server Admin, connect to server17.pretendco.com, select Profile Manager, select Groups, select the target group, and then click Add (+).
D. In a web browser, go to https://server17.pretendco.com/profilemanager/, select Groups in the sidebar, select the target group, click the Profile tab, and then click Edit.
Correct Answer: D
QUESTION 4
What protocol does the Mail application in OS X Lion use to send email from a client computer to a mail server for delivery?
A. SMTP
B. LDAP
C. IMAP
D. POP
E. XMPP
Correct Answer: A
QUESTION 5
You are setting up an OS X Lion Server computer to host NetBoot images. How do you let users on client computers booted from the NetBoot service retain their personal system settings, such as their preferred Dock position?
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Exam A
QUESTION 1
You are offering FTP services over the Internet to users who may be behind a firewall. You should advise users to enable passive FTP if they are behind a firewall that ________.
A. requires SFTP
B. has FTP tunneling disabled
C. does not allow FTP connections
D. does not allow all FTP connection modes
Correct Answer: D
QUESTION 2
Which task can you perform remotely with Remote Desktop that you CANNOT accomplish locally using Server Admin?
A. Start and stop services on the server.
B. Administrate a server without a monitor.
C. Administrate multiple servers simultaneously.
D. Configure an additional Ethernet port on the server.
Correct Answer: D
QUESTION 3
In Mac OS X Server, you configure password policies in ________. (Choose TWO.)
A. Workgroup Manager, at the basic user panel
B. Workgroup Manager, as an advanced user option
C. Workgroup Manager, as part of Accounts preferences
D. Server Admin, as part of Directory Services settings
E. Server Admin, as part of Open Directory settings
Correct Answer: BE
QUESTION 4
You have defined managed preferences for the Guest Computers account in Workgroup Manager. Those preferences apply to ________.
A. computers named on the Guest Computers list only
B. any bound computer from which a user connects to the server with Guest access
C. any bound computer that is not a member of a named computer list on the server
D. computers that are members of computer lists that have Guest access to the server
Correct Answer: C
QUESTION 5
Which statement is true of the Software Update service in Mac OS X Server v10.4?
A. It restricts access to updates based on Ethernet addresses.
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Exam A
QUESTION 1
Your Mac is started up from its OS X Recovery partition. You need to repair the hard disk. Which procedure will let you perform the repair?
A. Select Disk Utility in the OS X Utilities window, click Continue, select the hard disk, and click Repair Disk.
B. In the OS X Utilities window, click Select Volume, click Continue, select the hard disk, and click Verify & Repair.
C. Quit the Recovery app, then open Disk Utility from the /Applications/Utilities/ folder on the OS X Recovery partition, select the hard disk, and click Repair Disk.
D. Quit the Recovery app, then open Disk Utility from the /Applications/Utilities/ folder on the Macintosh HD partition, select the hard disk, and click Repair Disk.
Correct Answer: A
QUESTION 2
Which dynamic service discovery protocol does OS X use to discover devices on a network?
A. SLP
B. AppleTalk
C. Bonjour
D. DynDNS
Correct Answer: C
QUESTION 3
Review the screenshot, and then answer the question below.
You connect an HFS+-formatted FireWire hard disk to a Mac, and configure it as shown in the screenshot. What will happen the next time a standard user attempts to mount the hard disk?
A. The disk will mount, and the user will be able to read, modify, and delete any file on the disk.
B. The user will be required to enter an administrator password to mount the disk; once the disk is mounted, the user will be able to read any file on the disk, but will be required to re-enter an administrator password to modify or delete files.
C. The disk will mount, and the user will be able to read any file on the disk; the user will be required to Lead to pass your exam quickly and easily. First Test, First Pass! – visit – http://www.certleader.com enter an administrator password to modify or delete files on the disk.
D. The user will be required to enter an administrator password to mount the disk; once the disk is mounted, the user will be able to read, modify, and delete any file on the disk.
Correct Answer: A
QUESTION 4
In OS X Mountain Lion, where do most applications that are NOT sandboxed store their user- specific preferences?
A. In a preferences database file in /Library/
B. In .DS_Store files, at the root level of ~/
C. In a preferences database file in ~/Library/
D. In application-specific preferences files in ~/Library/Preferences/
Correct Answer: D QUESTION 5
Migration Assistant is open on a Mac with OS X Mountain Lion installed. It CANNOT migrate user filesfrom ________.
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Exam A
QUESTION 1
Which of the following permissions can you set using the Ownership & Permissions section of the file info window? (Choose Three)
A. Delete
B. Read only
C. Write only
D. No Access
E. Execute only
F. Read & write
Correct Answer: BDF
QUESTION 2
You work as a support technician at Certkiller .com. A Certkiller user complains that her Mac OS X v10.4 system is speaking every item on the screen. You are asked to stop this behavior. Which of the following is MOST LIKELY to succeed?
A. Restart the computer.
B. Turn down the Alter volume in Sound preferences.
C. Disable Voice over in Universal Access preferences.
D. Disable Apple Speakable items in Speech preferences.
Correct Answer: C
QUESTION 3
In Mac OS X v10.4, which of the following folders in a use’s Home directory are accessible by all user accounts by default? (Choose Two)
A. Documents
B. Library
C. Public
D. Shared
E. Sites
Correct Answer: CE
QUESTION 4
In Mac OS X v10.4, what is the default Group and Other permissions for the Drop Box folder in a user Public folder?
A. Read only
B. Write only
C. Read & Write
D. No Access
Correct Answer: B
QUESTION 5
You have installed a program that downloads multimedia files from your Mac OS X v10.4 iBook to a digital video recorder (DVR). However, you must disable the firewall on your iBook so that the DVR can access the multimedia files on the iBook. You want the DVR to access the multimedia files on your iBook without having to disable the firewall. What should you do?
A. Use a text editor to add the port numbers used by the multimedia downloading program to /etc/ firewall.plist.
B. Add the range of ports used by the multimedia downloading program in the Allow list in the Firewall pane of Network preferences.
C. Use the Firewall Manager utility to add the port numbers used by the multimedia downloading program to /etc/firewall.plist then enable the ports in the Firewall pane of Sharing preferences.
D. Create a new port definition with the port numbers used by the movie sharing utility in the Firewall pane of Sharing preferences, then turn the port on in the firewall list of ports.
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Exam A QUESTION 1
Which of the following is a valid precaution you should take when replacing a processor in a Mac Pro (8x)?
A. Avoid touching the silver coating on the underside of the heat sink and the top of the processor.
B. Leave the heat sinks removed for atleast thirty minutes before replacing the processor.
C. Remove both heat sinks before replacing either processor.
D. Avoid touching the cables near the processor.
Correct Answer: C QUESTION 2
You are troubleshooting an eMac that has no image on its built in display. You have already checked user controls and reset PRAM, but the issue persists. When you connect external display to the eMac’s VGA output port and restart the eMac, you see a proper image on the external display. Which of the following service modules would mostly likely be the cause of symptoms?
A. Display Analog Assembly
B. Power Supply Assembly
C. Logic Board
D. Hard Drive
Correct Answer: A QUESTION 3
When discharging a CTR, what part do you touch with the tip of the discharge tool?
A. anode aperture
B. high voltage cable
C. Flyback transformer
D. yoke connector/cable
Correct Answer: A QUESTION 4
You are attempting to power a Mac mini (original) with 85 Watt power adapter. Will this work?
A. Yes
B. No
Correct Answer: A QUESTION 5
Which part or parts of a CRT should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged?( SELECT ALL THAT APPLY)
A. Yoke assembly
B. Anode aperture
C. Flyback transformer
D. Front of CRT display
E. Outer plastic housing
F. Yoke cable/connector
Correct Answer: ABCF QUESTION 6
What is the first step to take if you have a Mac that constantly ejects any CD/DVD that is inserted?
A. Replace the logic board.
B. Replace the optical drive.
C. Replace the optical drive cable
D. Disconnect all peripheral devices, especially the mouse
Correct Answer: C
QUESTION 7
Which three of the following probing questions are most appropriate to ask the customer when troubleshooting Airport issues? ( Select three )
A. Are just wireless computersaffected.
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Exam A
QUESTION 1
Which THREE features does Mac OS X 10.4 have to help the visually impaired?
A. Text to Speech
B. Speech Recognition
C. Voice Authentication
D. Full Keyboard Access
E. Audible Feedback of System Activity
Correct Answer: ABC Section: (none)Explanation
Explanation/Reference:
QUESTION 2
You can archive web pages exactly as the apper on the Internet by saving the pages as a “web archive file” in Mac OS X 10.4 Safari.
A. True
B. False
Correct Answer: B Section: (none)Explanation
Explanation/Reference:
QUESTION 3
Which THREE procedures will activate Dashboard in Mac OS X 10.4?
A. Control-click thew Desktop
B. Press a predefined function key
C. Choose the Dashboard menu bar icon
D. Click the Dashboard icon in the Dock
E. Double-click Dashboard icon in the Applications folder
Correct Answer: ABC Section: (none)Explanation
Explanation/Reference:
QUESTION 4
Which TWO SECURITY OPTIONS CAN YOU CONFIGURE IN THE Security preferences?
A. Limit concurrent logins
B. Create Master Password
C. Override Firewall passwords
D. Allow login for admin users only
E. Require password to wake this computer from sleep or screen saver
Correct Answer: BE Section: (none) Explanation
Explanation/Reference:
QUESTION 5
Which statement about File Vault is TRUE?
A. Once a user enables File Vault, it cannot be disabled
B. File Vault can only be enabled on non-administrator user accounts
C. When a user enables File Vault the user home directory is transformed into an encrypted disk image
D. There is no way to recover a users data from a File Vault protected account if the login password is lost.
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 6
The primary role of the MASTER Password in Mac OS X v10.4 is to let you_________
A. make changes to Admin user accounts
B. reset the password for a File vault-enabled account
C. perform remote system installation on your network
D. switch to the System Administartor account on a computer with fast user switching enabled.
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Exam A
QUESTION 1
Which of the following is NOT a good step to take when working onsite on a computer?
A. Place parts on the floor.
B. Use a grounded ESD mat.
C. Wear a grounded ESD wrist strap.
D. Check the polarity of the grounded power outlet.
Correct Answer: A
QUESTION 2
Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE
A. Metal work surface
B. CRT discharge tool
C. Grounded work mat
D. Wrist strap and cord
E. Static-shielding bags
Correct Answer: CDE
QUESTION 3
ESD causes damage to circuits by ________.
A. slowing the circuit down
B. cooling the circuit too quickly
C. blasting a hole in the circuit
D. increasing the circuit’s clock speed
Correct Answer: C
QUESTION 4
Which FOUR of the following actions helps reduce the risk of damage from ESD? SELECT FOUR
A. Ground yourself and the equipment you are working on.
B. Always place ESD-sensitive components on metal surfaces.
C. Handle all ESD-sensitive boards by the connectors, not the edges.
D. Use static-shielding storage bags for ESD-sensitive components.
E. Do not touch anyone who is working on ESD-sensitive components.
F. Do not bring plastic, vinyl, or foamed polystyrene near ESD-sensitive components.
Correct Answer: ADEF
QUESTION 5
You have just completed replacing a logic board in an iMac (Flat Panel) and are reassembling the computer. Which of the following special tools is recommended during this reassembly?
A. CRT discharge tool
B. Torque screwdriver
C. Spring tensioning tool
D. Jumper adjustment tool
Correct Answer: B
QUESTION 6
Which of the following tools isrequired to open a Mac mini?
