Category: ISEB
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free latest pass4itsure iseb-itilf exam practice(1-40)
QUESTION 1
Which of the following is NOT an example of Self-Help capabilities?
A. Requirement to always call the service desk for service requests
B. Menu-driven range of self help and service requests
C. Web front-end
D. A direct interface into the back end process handling software
Correct Answer: A
QUESTION 2
What is a RACI model used for?
A. Defining roles and responsibilities
B. Monitoring services
C. Performance analysis
D. Recording Configuration Items
Correct Answer: A
QUESTION 3
Which of the following statements is INCORRECT?
A. The SKMS is part of the Configuration Management System (CMS)
B. The SKMS can include data on the performance of the organization
C. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
D. The SKMS can include user skill levels
Correct Answer: A
QUESTION 4
The group that authorizes changes that must be installed faster than the normal process iscalled the?
