Category: Mac OS X

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QUESTION 56
An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?
A. Hold the shift key at start up to Safe Boot.
B. Start the iMac to OS X Recovery and reinstall OS X Mountain Lion.
C. Hold command S to enter Single User mode, then move login items with the command line.
D. Start the iMac to OS X Recovery, then open the terminal and use it to delete all login items.
Correct Answer: A QUESTION 57
How would an OS X Mountain Lion user change the order of the network services, so that Wi-Fi is the first choice?
A. Select Wi-Fi as primary service in the Security & Privacy > Firewall settings.
B. Set Wi-Fi as the priority network service in the Airport Utility preferences.
C. Select Wi-Fi as the default network interface in the info tab of the Network Utility.
D. Select “Set Service Order” in the Network preference pane’s Action menu, then drag Wi-Fl to the top of the list.

Correct Answer: D QUESTION 58
What feature of Os x Mountain Lion allows a customer to reset their forgotten login password without having to have a second admin user?
A. Safe Boot.
B. EFI reset mode.
C. Verbose mode.
D. Reset a password using an Apple ID.
Correct Answer: D QUESTION 59
Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?
A. He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.
B. He can only create a new iCloud account on IOS devices, so he must create the account on an iPhone, iPad, or iPod touch.
C. He can create a new iCloud account during initial setup using the Create a Free Apple ID button.
D. He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.
Correct Answer: C QUESTION 60
A customer with an administrator account finds that she cannot access the Downloads folder in her home
directory. The Finder displays the message:
“The folder “Downloads” can’t be opened because you don’t have permission to see its contents.” How can
the customer quickly and easily correct these permissions issues with her Downloadsfolder?

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QUESTION 54
In which of the following scenarios would it be useful to run Repair Disk Permissions in Disk Utility to resolve the issue?
A. Computer fails to turn on.
B. Cannot complete a OS X Lion install.
C. Cannot install any application into /Applications.
D. Cannot open one Numbers document. Other Numbers documents open without issue.

Correct Answer: C
QUESTION 55
Valerie upgraded her MacBook Pro to OS X Lion and completed a Time Machine backup just before her vacation. She accidentally deleted an important file that she was updating during the trip. How can she use Time Machine to recover the file?
A. Boot to the Recovery HD and choose Restore files from a Time Machine Backup.
B. Hold the option key then click the Finder Go menu and choose Local Snapshots.
C. The file can only be restored when she returns home and has access to the backup drive.
D. Restore the file from a local snapshot by entering Time Machine, finding the file, and clicking Restore.

Correct Answer: D QUESTION 56
Which is a valid troubleshooting step to resolve a customer’s complaint that his Time Machine backup takes a long time to complete?
A. Quit unused applications.
B. Purchase a larger backup drive.
C. Reselect the drive as your backup drive.
D. Use Wi-Fi instead of ethernet when possible.

Correct Answer: A QUESTION 57
When looking at a Time Machine timeline, what indicates that a backup is a local snapshot rather than on a TimeCapsule or backup drive?
A. The backup timestamp is the only indication.
B. The backups will be in a section labeled ocal Snapshots.?The backups will be in a section labeled ?ocal Snapshots.
C. The local snapshot backup is badged with a home folder icon.
D. Local snapshots will appear on the timeline along with regular backups, distinguished by different colors.

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QUESTION 47
An administrator would like to prevent data recovery software from retrieving any files from a deleted user. Which option is the most efficient choice?
A. Turn on FileVault 2, wait for encryption to finish, then delete the user.
B. Save the deleted user in a disk image, then use the Terminal to secure delete the image.
C. Delete the user using the “Delete the home folder” with the erase home folder securely option enabled.
D. Startup in OS X Recovery then open the Disk Utility. Choose the startup volume and erase the entire volume using a security option the writes zeros across the entire volume.
Correct Answer: C QUESTION 48
From the list below, choose two valid features of the Guest Account in OS X Mountain Lion. Select Two:
A. It can be managed with Parental Controls.
B. Is limited to local login only, and cannot access network shared folders.
C. When a Guest User logs out, the Guest Account’s home folder is deleted.
D. A password can be set for additional security when using a Guest account.
E. Guest accounts appear automatically and cannot be disabled on 05 X Mountain Lion.
Correct Answer: AC QUESTION 49
Jim purchased an application from the Mac App Store with his iMac at home and would now like to use it while traveling with his MacBook Pro. How can he easily accomplish this goal?
A. Use Back to My Mac screen sharing to use the app on the iMac.
B. Open iTunes, click on “Purchased on the Mac App Store” in the Store section, then install the app.
C. Sign in to his account in the Mac App Store, click Purchases, and then install the app.
D. He must purchase the application again on the Mac App Store to install on the MacBook Pro.
Correct Answer: C QUESTION 50
From the list below, choose two new features of Time Machine introduced in OS X Mountain Lion. Select Two:
A. Local snapshots on portable Macs.
B. Encrypted backups on Time Capsule.
C. Restore from a Time Machine backup.

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QUESTION 47
Your customer runs her small business on an iMac with OS X Lion. She would like to keep her data secure with FileVault 2, but is worried that she will have to share her admin password with the rest of the staff. How should you address this concern?
A. The customer should enable the Automatic login feature in the User & Group preferences.
B. This is a limitation of FileVault 2. The customer will have to share her password to use the feature.
C. Ask the customer to disable FileVault 2 when others wish to use the computer, then re-enable it when they are done.
D. The customer can create other admin users, then give them the ability to unlock the disk in the Security & Privacy preferences.

Correct Answer: D
QUESTION 48
An administrator user wishes to share a Desktop picture with all local users. Where should they store the image file?
A. /Library/Desktop Pictures
B. /System/Desktop Pictures
C. ~/Library/Desktop Pictures
D. /System/Library/Desktop Pictures

Correct Answer: A
QUESTION 49
A user drops a file into a folder named “my stuff” and sees this message: “You can put items into “my stuff,” but you won’t be able to see them. Do you want to continue? Other users with sufficient permissions will be able to use the items.” This means the folder’s permissions have been set to ________.
A. Read only
B. Write only
C. Read & Write
D. Execute only

Correct Answer: B
QUESTION 50
If a customer needs to change the permissions of a file to read-only for all users, what isthe recommended method?

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QUESTION 11
Mark’s MacBook Air displays a gray screen and will not complete startup. What should you try first to resolve this issue?
A. Single User
B. Verbose mode
C. TargetDiskMode
D. Reset PRAM/NVRAM
Correct Answer: D QUESTION 12
Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?
A. Select the iMessage check box in System Preferences > iCloud
B. Help the customer download Messages from the Mac App Store.
C. Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.
D. I Set Messages preferences for “You can be reached for messages at:” to the same email account as the iPad.

Correct Answer: D QUESTION 13

Examine the image above. What could cause a Mac to display this prohibitory sign at startup?
A. An incorrect build of OS X is installed on the hard disk or SSD.
B. The memory is missing or not detected.
C. Apple Hardware test is loading.
D. EFI failed to load.

Correct Answer: A QUESTION 14
Mauri is having trouble printing to a printer attached to his iMac via USB. He suspects his USB cable. Which built-in utility in OS X Mountain Lion could tell him if the printer is detected by his iMac?
A. Finder
B. Console
C. Directory Utility
D. System Information
Correct Answer: D QUESTION 15
After installing software updates, Scott’s Mac mini stops responding during startup and will not show the login screen. What built-in startup mode might resolve this issue?

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QUESTION 11
A customer would like to transfer a large file from their Mac Pro running Lion to a friend MacBook Pro running Snow Leopard, using target disk mode. The Mac Pro hard drive is encrypted using FileVault 2. Which technique is the best to quickly transfer the file?
A. Place the Mac Pro running Lion into target disk mode then transfer the file using the Snow Leopard Finder.
B. Place the MacBook Pro running Snow Leopard into target disk mode then transfer the file using the Lion Finder.
C. Turn off encryption on the Mac Pro running Lion, when de-encryption is finished place it into target disk mode and transfer the file using the Snow Leopard Finder.
D. Use live partitioning in the Disk Utility to create a non-encrypted volume on the Mac Pro. Copy the file to that volume, then place the Mac Pro into target disk mode and transfer the file using the Snow Leopard Finder.

Correct Answer: B
QUESTION 12
You are troubleshooting an application which bounces in the dock for a few seconds, then stops without launching or displaying an error message. What built-in utility is best for displaying application and system messages that are not shown to a user?
A. Logger
B. Console
C. Terminal
D. System Information
Correct Answer: B
QUESTION 13
Examine the image above.

If a Mac displays this flashing folder at startup, it ________.
A. is in Internet Recovery mode
B. is looking for a Netboot Server
C. is unable to find a startup disk that contains boot files
D. indicates that the unit has failed to pass the power on self test

Correct Answer: C QUESTION 14
After running software updates, Scott’s Mac mini is hanging during startup at a blue screen. What built-in startup mode might resolve this issue?
A. Verbose
B. Safe Boot
C. Single User
D. Target Disk Mode

Correct Answer: B QUESTION 15
Examine the image above.

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