How to prepare and pass the Cisco 500-442 exam with quite a few chances of success? What exactly should I do? This blog gives you the answers. Using 500-442 dumps is an effective way to pass the Cisco 500-442 CCEA exam with many chances.
However, it must be a reminder that it must be the latest updated 500-442 dumps. Outdated 500-442 dumps can instead drag down the exam.
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Administering Cisco Contact Center Enterprise (CCEA): 500-442
The Cisco 500-442 exam is a certification exam designed for professionals implementing and deploying Cisco Contact Center Enterprise (CCE) solutions.
The exam is in multiple-choice and mock format and is 90 minutes long. Candidates who pass this exam will earn the Cisco Certified Specialist – Contact Center Enterprise Implementation certification.
Cisco 500-442: How to succeed with quite a few chances
As mentioned at the beginning, using the latest Pass4itSure 500-442 dump to prepare for the exam can lead to quite a few chances of success.
To have the best chance of successfully passing the Cisco 500-442 exam, you can do the following:
Be well prepared: Familiarize yourself with the scope of the exam, understand key concepts and techniques, and practice and review adequately.
Learning resources: Use official learning resources, attend courses and workshops, or use third-party learning resources to improve your knowledge.
Practical experience: Accumulate practical experience through practical projects, simulation scenarios, etc., and deepen the understanding and application ability of technology.
Plan time: Make a reasonable study plan, arrange enough time for study and review, and avoid holding Buddha’s feet temporarily.
Preparation for the test: Rest well a few days before the test, stay in good shape, check and confirm the test requirements, bring all the necessary documents and items, and calmly cope with the test session.
What are the difficulties of the 500-442 (CCEA) exam?
Knowing where the difficulties lie can better overcome them and pass the 500-442 exam.
Wide range of knowledge: The knowledge points involved in the exam are relatively comprehensive.
Strong practicality: Although the exam has multiple-choice questions, they are more simulated questions and require practical experience.
Specialization: The exam is intended for professionals who implement and deploy Cisco CCE solutions, and therefore requires some industry knowledge and experience.
Speaking of practice, you can take part in a free Cisco 500-442 exercise:
Latest Cisco 500-442 exam question answers 1-15
Question 1:
In Finesse, how are different gadgets enabled for specific team members?
A. Ask an administrator to configure the team with a custom layout.
B. Only the same type and configuration of gadgets are supported for all users.
C. Ask the agent to add the gadget to his desktop after launching Finesse.
D. Ask the supervisor to add the gadget to the agents desktop.
Correct Answer: C
Question 2:
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
A. TCP/IP disconnect reports
B. Real-time Report
C. Historical Report
D. Administration Audit Report
E. Call Routing Reports
Correct Answer: CD
Question 3:
Which two steps are required to configure RONAfor CCE? (Choose two.)
A. Survivability
B. Auto-answer
C. CCE Web Admin
D. Scripting logic
E. Skill target configuration
Correct Answer: CE
Question 4:
Which communication protocol is being used between PG/Router and Live Data to generate report information?
A. TCP
B. HTTP
C. TIP
D. UDP
Correct Answer: A
Question 5:
Which variable remains available to all scripts in the system until reset?
A. Caller Entered digits
B. Call variable
C. User variable
D. Peripheral variable
Correct Answer: B
Question 6:
In a contact center, agents must select the Reason Code when they go to the “Not Ready” state. Which configuration by an administrator in Agent Desk Settings allows this action?
A. Wrap-up on Incoming, set to Required
B. Enable “Require Logout Reason”
C. Enable “Require Idle Reason”
D. Wrap-up on Outgoing, set to Required
Correct Answer: B
Question 7:
Which microapp is used to gather information from the caller?
A. Play Digit microapp
B. Play Media microapp
C. Get Digits microapp
D. Get Speech microapp
Correct Answer: C
Question 8:
How can the Extension Mobility feature be described?
A. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
B. As part of the configuration, both device profiles and phones need to be added to the pg user account.
C. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
D. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
Correct Answer: C
Question 9:
Apart from CVP Call Studio, what are two other components that have a role in the VXML application\’s functioning? (Choose two.)
A. VRU PG
B. Unified Communications Manager
C. Media Server
D. Voice Browser
E. Finesse Server
Correct Answer: BD
Question 10:
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
A. Dialed Numbers
B. Agents
C. Routing Scripts
D. Administrative Scripts
E. Deleted Objects
Correct Answer: AC
Question 11:
What is the maximum number of attributes that can be assigned to an Agent?
A. 40
B. 50
C. 200
D. 500
Correct Answer: D
Question 12:
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
A. The voice gateway may modify the digits presented to downstream devices.
B. The voice gateway provides IVR functionality in a Contact Center deployment.
C. The PSTN is responsible for delivering the inbound call to a voice gateway.
D. The PTSN is responsible for routing the call to the agent.
E. The voice gateway is responsible for routing the call to the agent.
Correct Answer: AC
Question 13:
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
A. the file format is mp3
B. G711 mu-law or a-law
C. G729
D. the max file size is 40 MB
E. the file format is wav
Correct Answer: AD
Question 14:
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
A. Configure set variable in ICM script editor
B. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
C. Use the expression BusinessHourStatus. . BusinessHours in the IF node.
D. Configure Business Hours under Organizational Setup > Departments under CCE Admin
E. Configure an IF node in ICM script editor
Correct Answer: BC
Question 15:
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
A. Routing Layouts
B. Workflows
C. Routing scripts
D. Skill-groups
E. Reason Codes
Correct Answer: BC
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