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New Cisco 500-442 CCEA dumps online practice free sharing
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Question 1:
What is the maximum number of attributes that can be assigned to an Agent?
A. 40
B. 50
C. 200
D. 500
Correct Answer: D
Question 2:
How many clusters of Finesse will a single PG support?
A. one
B. two
C. three
D. four
Correct Answer: A
Question 3:
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
A. Dialed Numbers
B. Agents
C. Routing Scripts
D. Administrative Scripts
E. Deleted Objects
Correct Answer: AC
Question 4:
How many teams can an Agent be a part of?
A. 1
B. 2
C. 3
D. unlimited
Correct Answer: A
Question 5:
Which two servers can be accessed from the Web Administration tool? (Choose two.)
A. Rogger
B. PG
C. DCCMP
D. CVP
E. Finesse
Correct Answer: BD
Question 6:
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
A. Configure set variable in ICM script editor
B. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
C. Use the expression BusinessHourStatus. . BusinessHours in the IF node.
D. Configure Business Hours under Organizational Setup > Departments under CCE Admin
E. Configure an IF node in ICM script editor
Correct Answer: BC
Question 7:
How many Workflows are supported by Finesse?
A. up to 20 Workflows with 5 per Team
B. up to 100 Workflows with 5 per Team
C. up to 100 Workflows with 20 per Team
D. up to 200 Workflows with 20 per Team
Correct Answer: A
Question 8:
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
A. ICM sends an Agent Label, which prompts a command to CVP.
B. ICM responds to the Route Request by running a Routing Script.
C. ICM responds to the Route Request by running an Administrative Script.
D. ICM sends a VRU Label, which prompts a command to CVP
Correct Answer: C
Question 9:
Which tool can be used to verify the configuration of Basic Call settings?
A. Deleted Objects tool
B. ICM Script Editor
C. Router Log Viewer
D. Call Tracer
Correct Answer: D
Question 10:
What value is used for Variable REQUERY_NO ANSWER?
A. 1
B. 2
C. 3
D. 4
Correct Answer: D
Question 11:
Which two steps are required to configure a Supervisor? (Choose two.)
A. assign the Supervisor to only one Team
B. assign the Supervisor to a Skill Group and Precision Queue
C. make sure the Supervisor has an Active Directory Account
D. ensure that “Is Supervisor” is checked
E. assign the Supervisor to a Precision Queue
Correct Answer: AD
Question 12:
What does Precision Routing use to determine if an agent is part of its pool?
A. Skills
B. Attributes
C. Expressions
D. Teams
Correct Answer: D
Question 13:
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
A. Routing Layouts
B. Workflows
C. Routing scripts
D. Skill-groups
E. Reason Codes
Correct Answer: BC
Question 14:
In Finesse, how are different gadgets enabled for specific team members?
A. Ask an administrator to configure the team with a custom layout.
B. Only the same type and configuration of gadgets are supported for all users.
C. Ask the agent to add the gadget to his desktop after launching Finesse.
D. Ask the supervisor to add the gadget to the agent’s desktop.
Correct Answer: C
Question 15:
How can the Extension Mobility feature be described?
A. As part of the configuration, the Device profile needs to be created in CCE, and each Device Profile with the appropriate Agent.
B. As part of the configuration, both device profiles and phones need to be added to the pg user account.
C. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
D. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
Correct Answer: C
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Administering Cisco Contact Center Enterprise(500-442 CCEA)
The first element of passing the exam is to understand its content.
The 500-442 CCEA Management Cisco Contact Center Enterprise exam is derived from validating the Unified Contact Center Enterprise Systems Engineer specialization requirements. It focuses on understanding the CCE overview, basic call and agent setup, CCE configuration and enforcement, advanced configuration, advanced features, and reporting.
Successfully pass the exam to work in the following positions:
- Contact Center Administrators
- Technical Support Specialists
- System Integration Engineer
- Pre-sales/after-sales technical support
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Of course, there are other learning resources you can learn from, and the more the better.
- Understanding Cisco Contact Center Enterprise Foundations (CCEF)
- Administering Cisco Contact Center Enterprise (CCEA)
- Administering Cisco Contact Center Enterprise
Conclusion:
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