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MB-901 Microsoft Dynamics 365 Fundamentals
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QUESTION 1
A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to
better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is
difficult to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Create a survey form in Dynamics 365 Marketing and create a campaign to send it to out and collect data.
B. Use Power Automate to automatically send Forms Pro surveys.
C. Use Forms Pro to compile results from the existing third-party app.
D. Use Forms Pro to collect and analyze survey results.
E. Create surveys in Dynamics 365 Marketing by using Questionnaire.
Correct Answer: BD
Reference: https://docs.microsoft.com/en-us/forms-pro/get-started
https://docs.microsoft.com/en-us/forms-pro/send-survey-flow
QUESTION 2
DRAG DROP
A customer is investigating the insight capabilities of Dynamics 365.
Match each app to its goal.
Instructions: To answer, drag the appropriate app from the column on the left to its goal on the right. Each app may be
used once, more than once, or not at all.
NOTE: Each correct selection is worth one point.
Select and Place:
QUESTION 3
HOTSPOT
A company sells and maintains heating and air conditioning equipment. The company uses Dynamics 365 Field
Service.
The company is evaluating Field Service Mobile for technicians.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area: 
Box 1: Yes
When technicians are working on a work order they can add your notes, attachments, pictures, and signatures.
Box 2: Yes
Field Service Mobile lets technicians work online or offline. Online mode requires an Internet connection; offline mode
does not.
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-mobile-app-user-guide
QUESTION 4
A service company has many agents who create cases. Case titles often use different words with the same meaning.The company wants to use artificial intelligence to quickly and accurately spot trends in service.
You need to recommend a solution for the company.
What should you recommend?
A. Sales Insights
B. Customer Service
C. Customer Service Insights
Correct Answer: C
QUESTION 5
HOTSPOT
A company wants to ensure they comply with common data privacy standards and regulations. For each of the following
statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
QUESTION 6
DRAG DROP
A company plans to deploy Dynamics 365 Sales.
Match each term to its definition.
Instructions: To answer, drag the appropriate deployment type from the column on the left to its definition on the right.
Each deployment type may be used once, more than once, or not at all. Each correct match is worth one point.
NOTE: Each correct selection is worth one point.
Select and Place:
Correct Answer:
QUESTION 7
DRAG DROP
A company uses Dynamics 365 Finance.
The company conducts business in multiple countries/regions across Europe.
You need to recommend solutions for setting up currency options.
Which currency accounting types should you recommend? To answer, drag the appropriate currency accounting types
to the correct requirements. Each currency accounting type may be used once, more than once, or not at all. You may
need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Correct Answer:
Reference: https://docs.microsoft.com/en-us/learn/modules/configure-currencies-dyn365-finance/2-currency-conv
QUESTION 8
HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Box 1: Yes
Key features include:
Inventory, purchasing, and returns capabilities to manage truck stock, purchase order requests and fulfillment, and
product returns.
Box 2: No
Field Service Mobile lets you work online or offline. Online mode requires an Internet connection; offline mode does not.
Box 3: Yes
Dynamics 365 Field Service is designed to use the broader Dynamics 365 Service Level Agreement (SLA) functionality
in Dynamics 365 Customer Service.
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/overview
https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-mobile-app-user-guide
https://docs.microsoft.com/en-us/dynamics365/field-service/sla-work-orders
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements
QUESTION 9
A company uses Dynamics 365 Sales. You plan to use Power Apps to create a customized app that allows sales team
members to enter data for customer, leads, and opportunities. Sales team members must be able to enter the
information from desktops, laptops, tablets, and mobile devices. All salespeople need access to the same forms, views
and reports. What is the minimum number of Power Apps that you must create?
A. 1
B. 2
C. 3
D. 4
Correct Answer: A
QUESTION 10
HOTSPOT
A plumbing repair company uses Dynamics 365 Customer Service.
The company wants to better serve customers by offering quicker response times and improving processes based on
customer feedback.
You need to recommend solutions for the company.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
QUESTION 11
HOTSPOT
A non-profit company is considering moving their Dynamics 365 solution from on-premises to online.
You need to help the company understand where their data will be stored after the move and who will own the data.
How should you respond? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
QUESTION 12
HOTSPOT
A company uses Dynamics 365 Field Service. The company plans to use built-in scheduling functionality.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
QUESTION 13
A medical clinic uses Dynamics 365 Sales. The clinic wants to rapidly implement a solution that optimizes coordination
of care for patients.
You need to recommend a solution for the clinic.
What should you recommend?
A. Canvas app
B. Portal
C. Healthcare Accelerator
D. Insights
Correct Answer: C
Reference: https://docs.microsoft.com/en-us/common-data-model/health-accelerator
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