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Free Cisco 500-443 exam questions online practice (Questions, Answers, and Explanations)
| Pass4itSure 500-443 dumps | 1-15 | Updated: Apr 07, 2024 | Cisco |
Question 1:
Which Routing Script logic helps to invoke the Post Call Survey successfully?
A. If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.
B. To offer the PCS for all incoming DNS, there is no need to explicitly set the variable in the Main script. It is set to n by default.
C. If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.
D. To offer the PCS for specific incoming DN\’s, the variable needs to be set in the Main script explicitly as n.
Correct Answer: C
Question 2:
What are the two requirements for MTP configuration in Mobile Agent? (Choose two.)
A. Hardware-based MTPs in the Cisco IOS gateway are more cost-efficient than software-based MTPS in the Cisco IOS gateway.
B. Synchronization between servers and clients is needed.
C. CTI ports use out-of-band DTMF, and SIP trunks use RFC2833 in-band DTMF.
D. MTP resource is required to convert mobile agent out-of-band and CVP in-band signaling.
E. Software-based MTPs using the Cisco IP Voice Media Streaming Application are supported.
Correct Answer: CD
Question 3:
Which ICM component delivers Route requests to the ICM Central Controller?
A. VVB
B. AW/HDS/DDS
C. CUIC
D. IVR/VRU PG
Correct Answer: C
Question 4:
Which two call transfers are supported in PCCE Deployments? (Choose two.)
A. SRTP Refer
B. Release VXML Trunk Transfer
C. CCE Managed Transfer
D. CUCM Destination Transfer
E. SIP Refer
Correct Answer: CE
Question 5:
What are two CUIC stock reports that can be downloaded from Cisco.com? (Choose two.)
A. CCE_AF_Historical
B. CCE_License
C. CCE_TR_License
D. CCE_AR_Historical
E. CCE_TF_Historical
Correct Answer: AD
Question 6:
What are two ways to access the Bulk Import Tool? (Choose two.)
A. SPOG
B. CUCM
C. Bulk Import Webpage
D. CCE Web Administration
E. ICMDBA
Correct Answer: AC
Question 7:
DRAG DROP
Drag and drop the item from the left onto the definition on the right.
Select and Place:
Correct Answer:
Question 8:
What are two mandatory configurations for Mobile Agent to function? (Choose two.)
A. MTP resource is not a mandatory requirement for SIP trunk, TDM, and CVP Solutions.
B. LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG.
C. LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG.
D. Only the LCP port needs to be associated with JTAPI.
E. Both LCP and RCP ports need to be associated with JTAPI.
Correct Answer: BE
Question 9:
What are two use cases of the PCCE Bulk Import Tool? (Choose two.)
A. changes to an individual outbound dialer record
B. create API usage for plugins
C. changes to a Script record
D. create multiple new Agents
E. Agent Skill Groups change between shifts
Correct Answer: DE
Question 10:
A supervisor created a custom report, but none of his co-supervisors can access this report. What can cause the report to appear missing?
A. The report does not have a default view.
B. The report definition is missing Execute permission.
C. The report is missing Read permission.
D. The filters of the report refer to Value Lists that have restricted permission.
Correct Answer: C
Question 11:
What is referred to as a switch leg on CVP?
A. Script request from CVP to UCCE/PCCE
B. Ingress SIP call leg from Ingress gateway to CVP
C. Ringtone call from CVP to WB
D. Agent call initiated by CVP
Correct Answer: B
Question 12:
ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?
A. Validate user.microapp.isPostCallSurvey variable being set to y in the Main Routing Script.
B. Check if the caller DN settings on SPOG have PCS enabled.
C. Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.
D. Check if the caller DN settings on SPOG have valid PCS DN patterns configured.
Correct Answer: C
Question 13:
What should a Call Type be mapped to for successful call routing?
A. Routing Client
B. Scheduled Script
C. Dialed number
D. Default Label
Correct Answer: A
Question 14:
What are the two core components of PCCE? (Choose two.)
A. CVP Call/VXML Server
B. Agent PG A and B side
C. Cisco ECE Services Server
D. CVP Reporting Server
E. Cisco ECE Web server
Correct Answer: AB
Question 15:
Which protocol is used by UCCE/PCCE to communicate with CUCM?
A. H323
B. TAPI
C. JTAPI
D. SIP
Correct Answer: C
The basic content of the exam should not be lost
Before proceeding with the exam, let’s take a quick look at what the exam is and why it is so important.
The Cisco 500-443 exam focuses on advanced management and reporting skills in the contact center enterprise, including PCCE architecture and components, advanced scripting and data exchange, CUCM-initiated call flows, advanced configuration, tools, and reporting, and is designed to test candidates’ expertise in this area.
The 500-443 CCEAAR is suitable for contact center managers and administrators who set up, manage, and report on Contact Center Enterprise. Pass4itSure 500-443 dumps new exam questions can help anyone who wants to prepare for this professional exam.
Anyone working in a contact center should be 500-443 CCEAAR certified. Since this certification is widely known everywhere, people with this qualification can work in various national and industry contact centers. It’s very attractive.
The combination of the two is perfect
Combine the basic content of the 500-443 CCEAAR exam with the new 500-443 dumps, study together, pass the exam, and get twice the result with half the effort.
Conclusion:
Passing the Cisco 500-443 CCEAAR exam requires downloading the Pass4itSure new 500-443 dumps https://www.pass4itsure.com/500-443.html (available in both PDF and VCE formats, both types contain the latest 500-443 exam questions!) for effective practice. A thorough understanding of the content of the exam is also required. Only by mastering both can you pass the exam easily.
