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Cisco 500-444 CCEIT Exam Analysis
The Cisco 500-444 CCEIT exam, which stands for Cisco Contact Center Enterprise Implementation and Troubleshooting v1.0 (500-444), tests the candidate’s knowledge of PCCE (Cisco Contact Center Enterprise) implementation preparation, initialization, configuration, and troubleshooting.
This exam enables candidates to demonstrate expertise and skills in implementing and troubleshooting Cisco Contact Center Enterprise. This includes but is not limited to, knowing how to prepare and implement a Cisco Contact Center Enterprise solution, how to initialize the system and make the necessary configurations, and how to troubleshoot if you encounter problems.
To successfully pass this exam, candidates typically need to have relevant Cisco networking knowledge, hands-on experience, and an in-depth understanding of Cisco Contact Center Enterprise solutions. While preparing for the exam, candidates can refer to the official documents, training materials, and practice guides provided by Cisco to deepen their understanding and mastery of the exam content.
Exam Content and Scope:
The content of the Cisco 500-444 CCEIT exam primarily covers the implementation, configuration, management, and troubleshooting of Cisco Contact Center Enterprise (CCE) solutions. Specifically, including but not limited to the following aspects:
- Installation and deployment of CCE systems
- System configuration and optimization
- Call routing and queuing policies
- Use of reporting and monitoring tools
- Fault diagnosis and resolution
Exam Format & Requirements:
The Cisco 500-444 CCEIT exam is a computer-based test in English. During the exam, candidates are required to complete a series of multiple-choice questions, fill-in-the-blank questions, and case analysis questions. The exam requires candidates to complete the answers independently within the specified time and meet a certain score requirement in order to pass the exam.
Exam Time & Venue:
The exact time and location of the exam can be found on Cisco’s official website. Candidates can choose the appropriate time and place to register for the test according to their schedule and region.
The above content is distilled with Cisco official and Cisco Learning Network.
Please note that the specific content and requirements of the exam may change over time and as technology evolves. Therefore, it is advisable to always use the latest 500-444 dumps questions while preparing for the exam to ensure that the preparation is effective and targeted.
New Cisco 500-444 Exam Dumps Questions Resource Sharing And Analysis
By taking the Cisco 500-444 CCEIT exam, you will not only be able to demonstrate your professional ability in CCE implementation and troubleshooting, but also obtain industry-recognized professional qualifications to further enhance your professional competitiveness. This certification is not only a validation of a candidate’s skills but also an important support for their career development.
So here’s what you need to do: practice new exam questions.
The following questions are from Pass4itSure New Version 500-444 Exam Dumps, a total of 15 questions are shared, not only the correct answers but also the analysis of the exam questions to better help you study for the exam. Gratis.
Question 1:
Which team is responsible for ensuring that servers designated for use by CCE VMs meet these requirements, including but not limited to Storage System Performance and IOPS (Input/Output Operations Per Second) Requirements?
A. Design team
B. Deployment team
C. Support Team
D. Sales team
Correct Answer: B
The Deployment team is responsible for ensuring that servers designated for use by CCE VMs meet the requirements for Storage System Performance and IOPS. This includes verifying that the server hardware meets the specified requirements, such as the number of drives, drive size, and RAID configuration. Additionally, the Deployment team must ensure that the server meets the required IOPS, which is determined by the server type, storage system configuration, and workloads.
Question 2:
Where should a trust relationship be established by downloading and exchanging a metadata file when configuring the Cisco IDS using PCCE Web Administration Manager (S.P.O.G)?
A. IdS to IdP
B. IdS to IdP and IdP to IdS
C. IdP to IdS
D. IdS to IdP and IdP to Active Directory (AD)
Correct Answer: A
A trust relationship should be established between the IdS and IdP by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G). The metadata file contains the public certificates and other relevant information necessary to establish a trust relationship between the two systems. Reference: https://www.cisco.com/c/en/us/td/docs/security/ise/2-4/admin_guide/b_ise_admin_guide_24/b_ise_admin_guide_24_chapter_0100.html
Question 3:
Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)
A. sAMAccountName -Logon names maintained for backward compatibility
B. user_principal -For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.
C. E-Mail Address -For the Outgoing claim type
D. Unspecified -For the Incoming name ID format
E. uid -For Identifying the authenticated user in the claim sent to the applications
Correct Answer: AE
When configuring SAML authentication for PCCE (Cisco Packaged Contact Center Enterprise) with ADFS (Active Directory Federation Services), you will need to specify certain claim rules that determine which attributes of the user\’s AD
account will be sent in the SAML assertion to Cisco Identity Service. sAMAccountName is a common attribute that contains the login name for the user, used for backward compatibility with older systems that may not support newer authentication methods.
UID is an attribute that can be used to uniquely identify the user in the claims sent to the applications. This attribute is used in Cisco Identity Service to match the user to their corresponding PCCE account.
Question 4:
Which two certificates need to be uploaded to VOS servers for CA-signed certificate management? (Choose two.)
A. CA Certificate: tomcat
B. CA Signed Certificate from CSR Request: tomcat
C. 3rd party signed Certificate
D. CA Certificate:tomcat-trust
E. CA Signed Certificate from CSR Request:tomcat-trust
Correct Answer: AD
These two certificates need to be uploaded to VOS servers for CA Signed certificate management. The CA Certificate is used to verify the authenticity of the server and the CA Signed Certificate from the CSR Request is used to generate the server\’s private key. The tomcat-trust certificate is used by the server to trust other SSL certificates. Reference: https://docs.microsoft.com/en-us/azure/virtual-machines/linux/tutorial-certificate-management#upload-the-certificates
Question 5:
Which tool manages IIS certificates on the CCE servers?
A. System CLI
B. Keytool
C. SSLUtil
D. OPENSSL
Correct Answer: C
This tool is used to create, import, and export certificates for use with IIS. It can also be used to view the certificate request, as well as to modify the certificate\’s friendly name and store name. This can be useful for managing IIS certificates on the CCE servers.
Question 6:
What are the Active and Configured agent counts for the 2K deployment model?
A. 2K/4K
B. 2K / 8K
C. 2K/10K
D. 2K/12K
Correct Answer: A
For the 2K deployment model, the Active and Configured agent counts are 2K/4K. This means that there are 2,000 Active agents and 4,000 Configured agents. The Active agents are those agents who are currently logged in and working on the system, while the Configured agents are those agents who have been set up on the system but are currently not logged in.
Question 7:
Where are external voice DNs sourced from in a CCE Dial Plan?
A. VGW
B. CUCM
C. CVP
D. CUBE
Correct Answer: B
External voice DNs are sourced from the Cisco Unified Communications Manager (CUCM) in a CCE Dial Plan. The CUCM is the primary source of all external voice DNs and is used to define the dial plan rules and to manage the routing of incoming and outgoing calls. The CUCM also stores the external voice DNs, which can then be used in the CCE Dial Plan to route incoming and outgoing calls.
Question 8:
Which signed certificate is less administration in environments with many servers, such as CCE?
A. Self-signed
B. Certificate Authority (CA)
C. 3rd party signed
D. Security Authority (SA)
Correct Answer: B
The signed certificate that is less administered in environments with many servers, such as CCE, is the Certificate Authority (CA) signed certificate. This type of certificate is signed by a trusted Certificate Authority (CA), which eliminates the need to manually manage each server\’s certificate. The CA-signed certificate is also more secure than a self-signed or third-party signed certificate, as the CA has verified the identity of the certificate\’s owner and can revoke it if necessary. Security Authority (SA) signed certificates are not commonly used in CCE environments.
Question 9:
What must be enabled on the CUIC server for CUIC reports to show up in Finesse?
A. PROXY
B. Cross-Origin Resource Sharing (CORS)
C. Hazelcast
D. JSONP
Correct Answer: B
Question 10:
How is a call assigned to a call type in the PCCE system?
A. when the call terminates, and data is written to the Cisco TCD table
B. when the call is first post-routed from the Cisco Unified Customer Voice Portal
C. when the call is routed to an agent
D. when a call-routing script hits the first Queue to Skill Group node
Correct Answer: B
The call is assigned to a call type in the PCCE system when the call is first post-routed from the Cisco Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD table [1]. The call type is then used to guide the call routing scripts and determine how the call is routed to an agent [2].
1.
Solution Design Guide for Cisco Unified Contact Center Enterprise … https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_en enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
2.
Cisco Packaged Contact Center Enterprise Features Guide Release … https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/p cce_11_5_1/maintenance/Guide/PCCE_BK_P5F
Question 11:
What are the two components of Cisco VOS? (Choose two.)
A. Finesse
B. CCE
C. CUIC
D. CVP
E. ECE
Correct Answer: BD
Cisco VOS (Virtualized Operating System) is a cloud-based platform that enables service providers to deliver real-time voice, video, and data services to their customers. The two core components of Cisco VOS are Cisco CCE (Customer Care Environment) and Cisco CVP (Customer Voice Portal). CCE is a cloud-based contact center solution that provides organizations with the ability to manage customer interactions and deliver personalized experiences. CVP is a cloud-based voice portal that enables organizations to create automated customer service experiences. Finesse, CUIC, and ECE are not components of Cisco VOS.
Question 12:
Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
A. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
B. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
C. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
D. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
Correct Answer: B
For calls that originate from Cisco Unified Communications Manager (CUCM) to Cisco Unified CVP using Comprehensive mode when using microapps, core components that are required include a CUCM CTI Route Point and SIP Trunk, an ICM CVP Type 2 VRU, Network VRU labels, and a VXML Gateway. CVP Type 10 VRUs are not required for such calls.
Question 13:
What is important to remember about VMs when deploying Direct Attached Storage (DAS) only systems?
A. Failure of a physical server brings down only specific VMs allocated to that specific storage and installed on that VMware vSphere Host.
B. Failure of a physical server doesn’t bring down all the VMs that are installed on that VMware vSphere Host.
C. Failure of a VM brings down all the components that are installed on the VM.
D. Failure of a VM doesn’t bring down all the components that are installed on the VM.
Correct Answer: B
When deploying a Direct Attached Storage (DAS) only system, it is important to remember that failure of a physical server will not bring down all the VMs that are installed on that VMware vSphere Host. Each VM is allocated to a specific storage, so only the VMs that are installed on the failed physical server will be affected.
Question 14:
Which keytool command lists certificates in the cacerts file?
A. keytool -list -showinfo
B. keytool -list -keystore cacerts
C. keytool -list cacerts
D. keytool -list -alias
Correct Answer: B
The command keytool -list -keystore cacerts can be used to list certificates in the cacerts file. This command will display information about the certificates in the cacerts file, including the certificate\’s alias, owner, issuer, and validity period.
This command can be used to verify the certificates that are used for authentication and secure communication.
Reference: https://docs.oracle.com/cd/E19509-01/820-3503/gghji/index.html
Question 15:
What are two considerations for Active Directory (AD)? (Choose two.)
A. user interface available
B. Remote Access Control is available for software
C. Read-Only Domain Controllers (RODC) are supported
D. global catalogs are required at each AD site
E. supports multi-domain, single AD Forest topology
Correct Answer: CE
Two considerations for Active Directory (AD) are that Read-Only Domain Controllers (RODC) are supported and that it supports multi-domain, single AD Forest topology. RODC are used to provide secure access to AD data in remote locations, and the multi-domain, single AD Forest topology allows multiple domains to be managed from a single AD forest. Additionally, global catalogs are required at each AD site to enable efficient searches across the entire AD forest. AD does not provide a user interface, but Remote Access Control is available for software that is used to manage and administer the AD environment.
More Cisco exam questions. . .
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