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Microsoft MB-210 Practice Test Questions Answers
QUESTION 1
HOTSPOT
A company uses Dynamics 365 Sales to manage sales orders. You need to demonstrate the process of going from a
lead to an order. Which stage applies to each task? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
QUESTION 2
A company plans to close early on the last day of the month for an employee celebration.
You need to configure Dynamics 365 to prevent scheduling of sales support resources for that day.
Which feature should you use?
A. Events
B. Business closure
C. Fiscal calendar
D. Time off request
Correct Answer: B
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-when-businessclosed-csh
QUESTION 3
HOTSPOT
You are a salesperson using Dynamics 365. You receive customer phone calls and manage leads.
You need to qualify leads and send phone calls to sales representatives.
How should you manage each of the following situations? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
QUESTION 4
You need to implement dashboards. Which URL should you use?
A. https://bellowscollege.com.dynamics.com
B. http://bellowscollege.com.dynamics.com
C. https://crm.bellowscollege.dynamics.com
D. https://bellowscollege.dynamics.com
Correct Answer: C
QUESTION 5
You need to determine the cause of the issue with desktop users and business cards. What is the cause of the issue?
A. The Al Builder Business Card control needs to be configured for the field on the form.
B. The field needs to be added to the form.
C. A business rule needs to be set up to show the field.
D. The users do not have the appropriate permissions.
E. Show image on the form is not selected in Form Properties.
Correct Answer: B
QUESTION 6
You need to create a chart for the athletic director. What should you do?
A. Use purchaser, markup, and margin on the X-axis. Use amount of sales on the Y-axis.
B. Use the ticket type as the X-axis. Use amount of sales on the Y-axis
C. Use the ticket type on the X-axis. Use margins multiplied by cost on Y-axis
D. Use discount price on the X-axis. Use the number of tickets for groups on the Y-axis.
Correct Answer: B
The school\\’s athletic director needs a fiscal year report that includes specific formatting based on a defined template.
The report must contain a chart that displays the type of ticket purchaser (alumni, non-alumni, and student).
QUESTION 7
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains
a unique solution that might meet the stated goals. Some question sets might have more than one correct solution,
while
others might not have a correct solution.
After you answer a question, you will NOT be able to return to it. As a result, these questions will not appear in the
review screen.
You are a Dynamics 365 for Sales system customizer.
You need to set up LinkedIn Sales Navigator Lead (member profile) on the Lead form.
Solution: Use Dynamics 365 AI for Sales.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/linkedin/add-sales-navigator-controlsforms
QUESTION 8
HOTSPOT
You send a quote to a client. The client calls and negotiates a better price.
You need to send a revised quote to the client.
What is required to modify the quote? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
QUESTION 9
You need to identify new customer pending sales. What should you do?
A. Create status reasons in the solution and associate them with Open status
B. Add statuses for all the pending sales stages
C. Set all new leads to a default status of Qualified
D. Configure the solution to automatically convert leads to opportunities
Correct Answer: A
To support reporting, pending new customer sales will go through a verification process using the stages New, Pending
Approval, Approved.
QUESTION 10
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains
a unique solution that might meet the stated goals. Some question sets might have more than one correct solution,
while
others might not have a correct solution.
After you answer a question, you will NOT be able to return to it. As a result, these questions will not appear in the
review screen.
A customer recently visited one of your retail outlets. You created an opportunity for the customer for a large purchase.
The customer is now ready to complete the purchase.
You need to create a quote from the opportunity.
Solution: Qualify the opportunity.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/convert-opportunity-quotesales-order-invoice
QUESTION 11
DRAG DROP
You are configuring Dynamics 365 for Sales. Your organization has a five-stage sales process comprised of leads,
opportunities, client validation, quotes, and orders.
You need to ensure that salespeople can move through the sales process and view progress.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to
the answer area and arrange them in the correct order.
Select and Place:
Correct Answer:
QUESTION 12
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains
a unique solution that might meet the stated goals. Some question sets might have more than one correct solution,
while
others might not have a correct solution.
After you answer a question, you will NOT be able to return to it. As a result, these questions will not appear in the
review screen.
You are a Dynamics 365 Sales system administrator.
The sales team wants to use automated conversation starters.
You need to ensure that the controls are available to developers.
Solution: Create a subscription to Microsoft Relationship Sales and enable JavaScript and pop-up blockers.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B
QUESTION 13
HOTSPOT
You have a dashboard that shows the number of completed calls and cancelled calls in a chart. Sales Representatives
mark completed calls by using one of the following values: Wrong Number, Left Message, or Connected.
You need to update the dashboard to display wrong phone numbers.
How should you make the modification? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
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