Cisco 642-165 Exam Certification Guide presents you with an organized test preparation routine through the use of proven series elements and techniques.“Do I Know This Already?”quizzes open each chapter and allow you to decide how much time you need to spend on each section.Cisco 642-165 lists and Foundation Summary tables make referencing easy and give you a quick refresher whenever you need it.Challenging Cisco 642-165 review questions help you assess your knowledge and reinforce key concepts.Cisco 642-165 exercises help you think about exam objectives in real-world situations, thus increasing recall during exam time.
Exam A
QUESTION 1
What can help expose problems with script logic or validity by simulating the execution of a script?
A. Alarm and Trace Configuration
B. debug session
C. script validation
D. script refresh
Correct Answer: B Section: 1-18 Explanation
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QUESTION 2
What is the maximum number of agents supported on a Cisco Unified Communications Manager Express deployment?
A. 10 agents
B. 50 agents
C. 100 agents
D. 300 agents
Correct Answer: B Section: 1-18 Explanation
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QUESTION 3
Which configuration enables a Cisco Unified Contact Center Express server to fail over to a secondary Cisco Unified Communications Manager server when the primary server fails?
A. No special configuration is needed.
B. Configure LDAP with a secondary profile.
C. Configure a second Cisco Unified Communications Manager telephony user with an alternate range of CTI ports.
D. Configure the telephony provider with a primary and secondary Cisco Unified Communications Manager IP address.
Correct Answer: D Section: 1-18 Explanation
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QUESTION 4
Presence integration is a Cisco Unified CCX feature available in which of these packages?
A. Premium, Enhanced, and Standard
B. Premium only
C. Premium with high availability only
D. Premium and Enhanced
Correct Answer: A Section: 1-18 Explanation
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QUESTION 5
Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)
A. Assign a contact list to a CSQ.
B. Assign a contact list to a workflow group.
C. Assign an SME to a contact list.
D. Assign a contact list to a skill.
E. Assign an SME to a CSQ.
Correct Answer: BC Section: 1-18 Explanation
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Cisco 642-165 Interconnecting Cisco Networking Devices Part 1 (ICND1) exam is the exam associated with the Cisco Certified Entry Network Technician (CCENT) certification and is a tangible first step in achieving an Associate-level certification Candidates can prepare for this exam by taking the Interconnecting Cisco Networking Devices Part 1 (ICND1) course. This exam tests a candidate’s knowledge and skills required to successfully install, operate, and troubleshoot a small branch office network. The exam includes topics on the operation of IP data networks, LAN switching technologies, IPv6, IP routing technologies, IP services (DHCP, NAT, ACLs), network device security, and basic troubleshooting
QUESTION 6
Agent Email is a Cisco Unified CCX feature available in which of these packages?
A. Premium, Enhanced, and Standard
B. Premium only
C. Premium and Standard
D. Premium and Enhanced
Correct Answer: B Section: 1-18 Explanation
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QUESTION 7
If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?
A. partial service
B. out of service
C. shutdown
D. not configured
Correct Answer: D Section: 1-18 Explanation
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QUESTION 8
With which product is Cisco Unified CCX integrated in order to allow an agent to chat with an SME using CAD?
A. Cisco Unified Presence
B. IP Phone Messenger
C. Webex Connect
D. Microsoft Office Communicator
Correct Answer: A Section: 1-18 Explanation
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QUESTION 9
A Cisco Unified Contact Center Express 7.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco Unified CCX Engine, Database, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours.
What is the minimum number of Cisco Unified Contact Center Express hardware servers required for this Cisco Unified Contact Center Express deployment?
A. 1 server
B. 2 servers
C. 3 servers
D. 4 servers
E. 5 servers
Correct Answer: B
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