Tag: 642-165
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Cisco 642-165 Exam Certification Guide presents you with an organized test preparation routine through the use of proven series elements and techniques.“Do I Know This Already?”quizzes open each chapter and allow you to decide how much time you need to spend on each section.Cisco 642-165 lists and Foundation Summary tables make referencing easy and give you a quick refresher whenever you need it.Challenging Cisco 642-165 review questions help you assess your knowledge and reinforce key concepts.Cisco 642-165 exercises help you think about exam objectives in real-world situations, thus increasing recall during exam time.
Exam A
QUESTION 1
What can help expose problems with script logic or validity by simulating the execution of a script?
A. Alarm and Trace Configuration
B. debug session
C. script validation
D. script refresh
Correct Answer: B Section: 1-18 Explanation
Explanation/Reference:
Explanation:
QUESTION 2
What is the maximum number of agents supported on a Cisco Unified Communications Manager Express deployment?
A. 10 agents
B. 50 agents
C. 100 agents
D. 300 agents
Correct Answer: B Section: 1-18 Explanation
Explanation/Reference:
Explanation:
QUESTION 3
Which configuration enables a Cisco Unified Contact Center Express server to fail over to a secondary Cisco Unified Communications Manager server when the primary server fails?
A. No special configuration is needed.
B. Configure LDAP with a secondary profile.
C. Configure a second Cisco Unified Communications Manager telephony user with an alternate range of CTI ports.
D. Configure the telephony provider with a primary and secondary Cisco Unified Communications Manager IP address.
Correct Answer: D Section: 1-18 Explanation
Explanation/Reference:
Explanation:
QUESTION 4
Presence integration is a Cisco Unified CCX feature available in which of these packages?
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642-165 Exam Training Download VCE And PDF With All New Exam Questions
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Exam A
QUESTION 1
What happens if all CTI ports for the configured CTI Port Group are busy when a new call arrives?
A. CallManager will forward the call to the directory number configured for forward-on busy for this CTI Route Point in CallManager.
B. Caller will receive ringing treatment.
C. An exception is raised, but the call is accepted and processed.
D. Caller will receive network busy treatment.
E. CallManager will forward the caller to the directory number configured in IPCC Express for overflow.
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
QUESTION 2
Which agent will be selected when the Resource Selection Criteria is set to circular routing?
A. the next available agent, based on the last agent selected and the agent order in the Resources list
B. the agent who has been in the Available state for the longest amount of time
C. the next available agent with the highest priority, as determined by the agent order in the Resources list
D. the agent assigned to the selected Resource Group and is thus qualified to be selected
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
QUESTION 3
Which two Customer Response Solution deployment scenarios are valid for Cisco Unified Communications? (Choose two.)
A. Contact Center Express communication with ICM via a co-resident PG
B. Contact Center Express using the Enterprise CTI-OS toolkit
C. IP IVR integrating with the Enterprise version to function as a queue point and self-service platform
D. Contact Center Express communicating with ICM via a standalone PG on an expansion server
E. Contact Center Express using the Enterprise Outbound option
Correct Answer: AC Section: (none) Explanation
Explanation/Reference:
Explanation:
QUESTION 4
In CRS Administration, what is created on the CommunicationsManager when you add a Unified CM Telephony group?
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Preparing Cisco 642-165 exam is not difficult now. You can prepare from Cisco 642-165 Certification or Cisco 642-165 dumps. Here we have mentioned some sample questions. You can use our free Cisco 642-165 study material notes for test preparation. Latest Cisco 642-165 study material available.
Exam A
QUESTION 1
Which step can be used to trap runtime script errors and recover gracefully?
A. set
B. call subflow
C. on exception goto
D. get reporting statistic
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 2
Which three tasks are supported by the cisco supervisor desktop?
A. push a web page to an agent s cisco agent desktop
B. chat with an agent
C. log in an agent
D. change an agent s state to ready
E. send an email to an agent
Correct Answer: ABD Section: (none) Explanation
Explanation/Reference:
QUESTION 3
A preview outbound dialer uses which source and destination resources?
A. a CTI port to the custormer
B. the ACD line of the agent to the customer
C. the personal line of the agent to the customer
D. a CTI port the agent then redirected to the customer
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 4
Presence integration is a Cisco unified CCX teature available in which of these packages?
A. premium, enhanced,and standard
B. premium only
C. premium with high availability only
D. premium and enhanced\
Correct Answer: A Section: (none) Explanation Explanation/Reference:
QUESTION 5
Which step would you use to get information about the numbet of contacts currently in queue?
PassGuide.com-Make You Succeed To Pass IT Exams PassGuide 642-165
A. get contact info
B. get session info
C. get call contact info
D. get reporting statistics
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 6
What is the maximux number of concurrent emailsan agent can have ?
