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642-165 Exam Training Download VCE And PDF With All New Exam Questions
CCNA Exam Certification Guide is a best-of-breed Cisco 642-165 exam study guide that has been completely updated to focus specifically on the objectives.Senior instructor and best-selling author Wendell Odom shares preparation hints and Cisco 642-165 tips to help you identify areas of weakness and improve both your conceptual and hands-on knowledge.Cisco 642-165 Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics.
Exam A
QUESTION 1
What happens if all CTI ports for the configured CTI Port Group are busy when a new call arrives?
A. CallManager will forward the call to the directory number configured for forward-on busy for this CTI Route Point in CallManager.
B. Caller will receive ringing treatment.
C. An exception is raised, but the call is accepted and processed.
D. Caller will receive network busy treatment.
E. CallManager will forward the caller to the directory number configured in IPCC Express for overflow.
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
QUESTION 2
Which agent will be selected when the Resource Selection Criteria is set to circular routing?
A. the next available agent, based on the last agent selected and the agent order in the Resources list
B. the agent who has been in the Available state for the longest amount of time
C. the next available agent with the highest priority, as determined by the agent order in the Resources list
D. the agent assigned to the selected Resource Group and is thus qualified to be selected
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
QUESTION 3
Which two Customer Response Solution deployment scenarios are valid for Cisco Unified Communications? (Choose two.)
A. Contact Center Express communication with ICM via a co-resident PG
B. Contact Center Express using the Enterprise CTI-OS toolkit
C. IP IVR integrating with the Enterprise version to function as a queue point and self-service platform
D. Contact Center Express communicating with ICM via a standalone PG on an expansion server
E. Contact Center Express using the Enterprise Outbound option
Correct Answer: AC Section: (none) Explanation
Explanation/Reference:
Explanation:
QUESTION 4
In CRS Administration, what is created on the CommunicationsManager when you add a Unified CM Telephony group?
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Exam A
QUESTION 1
Which step can be used to trap runtime script errors and recover gracefully?
A. set
B. call subflow
C. on exception goto
D. get reporting statistic
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 2
Which three tasks are supported by the cisco supervisor desktop?
A. push a web page to an agent s cisco agent desktop
B. chat with an agent
C. log in an agent
D. change an agent s state to ready
E. send an email to an agent
Correct Answer: ABD Section: (none) Explanation
Explanation/Reference:
QUESTION 3
A preview outbound dialer uses which source and destination resources?
A. a CTI port to the custormer
B. the ACD line of the agent to the customer
C. the personal line of the agent to the customer
D. a CTI port the agent then redirected to the customer
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 4
Presence integration is a Cisco unified CCX teature available in which of these packages?
A. premium, enhanced,and standard
B. premium only
C. premium with high availability only
D. premium and enhanced\
Correct Answer: A Section: (none) Explanation Explanation/Reference:
QUESTION 5
Which step would you use to get information about the numbet of contacts currently in queue?
PassGuide.com-Make You Succeed To Pass IT Exams PassGuide 642-165
A. get contact info
B. get session info
C. get call contact info
D. get reporting statistics
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 6
What is the maximux number of concurrent emailsan agent can have ?