Tag: 9L0-008

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QUESTION 65
A power adapter originally supplied with a MacBook Pro can charge a MacBook’s main battery while it is powered on.
A. True
B. False

Correct Answer: A QUESTION 66
Which of the following can permanently damage an LCD display?
A. Rubbing the display.
B. Using a screen saver.
C. Not using a screen saver.
D. Turning brightness up too high.
Correct Answer: A QUESTION 67
Examine the exhibit. What is the correct name for this type of pixel anomaly?

A. Dark dot defect
B. Stuck sub-pixel
C. Bright dot defect
D. Vertical TAB fault

Correct Answer: D
QUESTION 68
Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?
A. Both types of displays use an inverter board.
B. Both types of displays are diagnosed identically.
C. Both types of displays are powered by a low DC voltage source.
D. Both types of displays have components that are individually replaceable.

Correct Answer: B
QUESTION 69
The best piece of information you can obtain to properly determine the correct AppleCare name for any Mac is ___.
A. The EMC number
B. The serial number
C. The MAC address
D. The model number

Correct Answer: B
QUESTION 70
A customer brings a Power Mac G5 to your service center for repair. After finding the serial number, which THREE of the following sources will display the proper AppleCare name for that Power Mac G5? SELECT THREE
A. GSX
B. Console
C. Service Source
D. System Profiler
E. About This Mac
F. Apple Name Tool
G. Apple Support Page
Correct Answer: ACG
QUESTION 71
Where is the best place for a customer to look for information about locating her Mac’s

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QUESTION 52
Which THREE of the following are valid CRT safety rules? SELECT THREE
A. Touch the computer’s metal chassis.
B. Wear a grounded ESD wrist strap.
C. Connect the AC power cord.
D. Remove any metal jewelry.
E. Wear safety goggles.
F. Don’t work alone.

Correct Answer: DEF QUESTION 53
When discharging a CRT, what part do you touch with the tip of the discharge tool?
A. anode aperture
B. high voltage cable
C. Flyback transformer
D. yoke connector/cable
Correct Answer: A QUESTION 54
What precautions should be taken if a discharged CRT must remain exposed for any length of time?
A. You should reset the Power Manager Unit on the logic board.
B. You should perform a full set of video adjustments on the CRT.
C. You should remove the CRT from the computer or display assembly.
D. You should establish an ongoing connection between the CRT anode and ground.
Correct Answer: D QUESTION 55
Why do you need to take precautions when disposing of CRT displays? SELECT TWO
A. CRT displays contain toxic gases.
B. CRT displays present a fire hazard.
C. CRT displays can implode if mishandled.
D. CRT displays present a radiation hazard.
E. CRT displays contain hazardous materials.
Correct Answer: CE QUESTION 56
Which of the following is a valid precaution you should take while working inside an iMac (24 inch Late 2006) system that is plugged into AC power but has not yet been powered on?
A. Do not turn the unit upside-down.
B. Avoid putting your fingers near the fans.
C. Make sure you are NOT wearing a grounded ESD wrist strap.

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QUESTION 11
Which section of any Apple service manual is the BEST place to look for instructions for replacing an internal component?
A. Views
B. Basics
C. Take Apart
D. Troubleshooting
Correct Answer: C QUESTION 12
You require additional information about a specific problem with a customer’s Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
A. Downloads
B. Discussions
C. User’s manual
D. Knowledge Base
Correct Answer: D QUESTION 13
A customer asks about RAM speed requirements to upgrade his Mac. What Apple resource should you refer this customer to?
A. Downloads
B. Discussions
C. Specifications
D. Service manual

Correct Answer: C QUESTION 14
Where is the BEST place to look for information regarding special take-apart tools for an Apple product?
A. Discussions
B. Service News
C. User’s manual
D. Service manual

Correct Answer: D QUESTION 15
You are running Apple Hardware Test on a customer’s Mac. The test fails with an error code. Which one of the following resources is the Apple-recommended choice for locating the meaning of this code?
A. Apple Hardware Test Help
B. Service Source
C. Service manual
D. User’s manual

Correct Answer: B QUESTION 16
Which of the following scenarios would be most appropriate to use Apple Hardware Test?
A. You want to test a Mac’s Ethernet port after its logic board hasbeen replaced.

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