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QUESTION 56
When setting up a minimal system using the component isolation technique, you start with only the components necessary to _______.
A. boot the system into Mac OS 9
B. boot the system into Mac OS X
C. boot the system into Open firmware diagnostics
D. hear a boot chime and/or see a flashing question mark on a display
Correct Answer: D
QUESTION 57
The basis for the component isolation troubleshooting technique is an understanding of _______
A. power flow
B. software data flow
C. firmware data flow
D. processor instruction flow
Correct Answer: A
QUESTION 58
When practicing component isolation, which ONE of following components would NOT be a part of a minimal system configuration for a PowerBook G4 (15-inch FW 800)?
A. SDRAM
B. Speaker
C. Hard Drive
D. DC-in Board
E. Backup battery
F. Power adapter
Correct Answer: C
QUESTION 59
Which of the following components routes power between the AC adapter, main battery, and all other main modules inside an iBook (Dual USB)?
A. PMU
B. DC board
C. Logic Board
D. Inverter board
Correct Answer: B
QUESTION 60
In the component isolation technique, if you do not get a startup chime and/or a flashing question mark, you check the components of the minimal system by ______.
A. visually inspecting them for damage
B. replacing them with known-good parts in any order
C. adding more known-good parts in a specified order
D. replacing them with known-good parts in a specified order
Correct Answer: D
QUESTION 61
How often should you calibrate a PowerBook G4, sLithium Ion battery?
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QUESTION 37
To isolate a video problem to hardware or software on a PowerBook G4 (17-inch), which of the following steps should you try FIRST?
A. Connect an external VGA display.
B. Reinstall the appropriate Mac OS.
C. Verify the hard disk with Disk First Aid.
D. Start up from a known-good startup disc.
Correct Answer: D
QUESTION 38
An iBook (900MHz 32 VRAM) powers on with a normal startup chime. But the LCD display seems dark.
Upon closer examination with a flashlight you notice that the LCD is displaying a faint image of the finder desktop. Which one of the following modules is MOST likely at fault?
A. LCD display panel
B. Inverter board
C. DC in board
D. Logic board
Correct Answer: B
QUESTION 39
A PowerBook G4 (17-inch) has a malfunctioning logic board. You replace the logic board. Which of the following diagnostic utilities should you run to verify that the new logic board is functioning properly?
A. Mac Test Pro
B. Disk First Aid
C. Tech Tool Deluxe
D. Apple Service Diagnostic
Correct Answer: D
QUESTION 40
Verifying that a computer functions properly after you repair it ensures that ______
A. No new issues have arisen.
B. Third-party software is working.
C. The original issue has been resolved.
D. The computer falls under service warranty.
E. System Preferences settings are set correctly.
Correct Answer: AC
QUESTION 41
Which of the following is the best way to eject a disc when normal methods for ejecting it, such as using the Mac OS Desktop or the keyboard, have not succeeded?
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QUESTION 11
Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test an iBook (G4)?
A. Mac Test Pro
B. Tech Tool Deluxe
C. Apple Hardware Test
D. Apple Service Diagnostic
Correct Answer: D
QUESTION 12
A customer reports that her PowerBook G4 (DVI) shuts down intermittently – sometime immediately after startup. Which of the following is the FIRST step you should take to correct the issue?
A. Reset PRAM.
B. Rest the PMU.
C. Disconnect all external peripherals.
D. Check battery connection to the logic board
Correct Answer: C
QUESTION 13
You are troubleshooting an PowerBook G4 system that has Mac OS X. The icon of a connected external FireWire drive is not appearing on the Finder Desktop. Which of the following would be MOST useful in troubleshooting this issue?
A. Terminal
B. Network Utility
C. Process Viewer
D. System Profiler
E. Apple Hardware Test
Correct Answer: D
QUESTION 14
Which of the following diagnostic utilities can be used by all customers to verify functionality of their own PowerBook and iBook?
A. Mac Test Pro
B. Apple Display Utility
C. Apple Hardware Test
D. Apple Service Diagnostic
Correct Answer: C
QUESTION 15
A customer states that he cannot access the Internet on his iBook G4 using a dialup modem connection.
Which of the following is most likely to be the problem?
A. Apple Talk isnot enabled on the iBook’s